Demo

Technical Support Representative

Reqroute, Inc
Los Angeles, CA Full Time
POSTED ON 1/20/2025
AVAILABLE BEFORE 4/18/2025

Job title : Technical Support Representative

Remember to check your CV before applying Also, ensure you read through all the requirements related to this role.

Location : Mission Hills, CA

Term : Contract

Travel Required : Transportation Mandatory (within a max of 40-50 mile range)

Shift : Monday-Friday, 8 hour shift between 7 : 00am-6 : 00pm PST. After hours & weekend shift schedule required when requested. Shift flexibility is a requirement.

Note : Vaccination Required

Job Description :

  • Candidate is aware that this is a contract position and may extend as needed.
  • Training will take place at South Harbor Blvd., Santa Ana, CA 92704 by 405 FWY for 4 plus weeks.
  • As needed, training may also occur at El Segundo and / or Long Beach Airport Plaza.
  • Once fully trained, the candidate will be assigned to the proper area for coverage.
  • Flexible hours to work or drive as needed all over OC and LA.
  • Able to lift 50 LB or more (printers or other equipment as needed).
  • Drive to support and / or cover tech that may call out on short notice.
  • Can transport equipment from one site to the next.
  • Work hours 8 AM to 5 PM with a 1-hour lunch.
  • As needed, work after hours (Cut Over is 5PM and start late like 12PM to when project ends) will get full 8 hours.
  • As needed, come in next day before 6AM for Go-Live support.
  • As needed, work on Saturday or Sunday and take 1 or 2 days off during the week to make 40 hours a week.

Job Summary :

  • Candidate must be able to provide onsite IT support to more than 90 sites and 6,500 users located near Los Angeles & Orange County, CA. Project includes daily operational support and IT Tier 2 end user device support.
  • Top Requirements :

  • Desktop & Field Support skills, customer service experience, technical troubleshooting, preferred ITIL certification.
  • Customer service skills, end user Tier 2 device support experience, printers, technical troubleshooting ability.
  • Primary Responsibilities :

  • Must have a valid driver’s license, car insurance, and a dependable vehicle.
  • Provide in-person corporate office and clinic onsite support for end user IT desktop support services.
  • Provide laptop and desktop support for Windows devices to include software installations and end user data migrations.
  • Exhibit behavior and communication skills that demonstrate commitment to superior customer service.
  • Coordinate with both internal IT resources and external vendors as needed on small-scale application and hardware upgrades or installations.
  • Ensure proper ticket communication protocol including announcing arrival, work performed, status, and departure.
  • Required Skills :

  • Knowledge of remote assistance tools, Active Directory, Citrix, VPN, LAN, and WAN.
  • Ability to problem-solve and resolve issues in a ticket management system in accordance with service level agreements.
  • Strong interpersonal skills and ability to coordinate / collaborate with other technical teams to resolve issues.
  • Additional Required Skills :

  • End-user software and hardware support in a mid-to-large size enterprise including desktops, laptops, tablets, smartphones, printers, and cabling environments.
  • 3 years of experience in desktop, laptop, and smartphone troubleshooting.
  • Experience with Android and Apple iOS support.
  • Must be able to lift up to 70 pounds.
  • 2 years’ experience in troubleshooting laptop and desktop issues in an enterprise environment.
  • 2 years’ experience with Microsoft Software Office Suite.
  • Knowledge of Active Directory, Citrix, Microsoft SCCM.
  • Please send resumes to neeraj@reqroute.com

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