Job title : Technical Support Representative
Remember to check your CV before applying Also, ensure you read through all the requirements related to this role.
Location : Mission Hills, CA
Term : Contract
Travel Required : Transportation Mandatory (within a max of 40-50 mile range)
Shift : Monday-Friday, 8 hour shift between 7 : 00am-6 : 00pm PST. After hours & weekend shift schedule required when requested. Shift flexibility is a requirement.
Note : Vaccination Required
Job Description :
- Candidate is aware that this is a contract position and may extend as needed.
- Training will take place at South Harbor Blvd., Santa Ana, CA 92704 by 405 FWY for 4 plus weeks.
- As needed, training may also occur at El Segundo and / or Long Beach Airport Plaza.
- Once fully trained, the candidate will be assigned to the proper area for coverage.
- Flexible hours to work or drive as needed all over OC and LA.
- Able to lift 50 LB or more (printers or other equipment as needed).
- Drive to support and / or cover tech that may call out on short notice.
- Can transport equipment from one site to the next.
- Work hours 8 AM to 5 PM with a 1-hour lunch.
- As needed, work after hours (Cut Over is 5PM and start late like 12PM to when project ends) will get full 8 hours.
- As needed, come in next day before 6AM for Go-Live support.
- As needed, work on Saturday or Sunday and take 1 or 2 days off during the week to make 40 hours a week.
Job Summary :
Candidate must be able to provide onsite IT support to more than 90 sites and 6,500 users located near Los Angeles & Orange County, CA. Project includes daily operational support and IT Tier 2 end user device support.Top Requirements :
Desktop & Field Support skills, customer service experience, technical troubleshooting, preferred ITIL certification.Customer service skills, end user Tier 2 device support experience, printers, technical troubleshooting ability.Primary Responsibilities :
Must have a valid driver’s license, car insurance, and a dependable vehicle.Provide in-person corporate office and clinic onsite support for end user IT desktop support services.Provide laptop and desktop support for Windows devices to include software installations and end user data migrations.Exhibit behavior and communication skills that demonstrate commitment to superior customer service.Coordinate with both internal IT resources and external vendors as needed on small-scale application and hardware upgrades or installations.Ensure proper ticket communication protocol including announcing arrival, work performed, status, and departure.Required Skills :
Knowledge of remote assistance tools, Active Directory, Citrix, VPN, LAN, and WAN.Ability to problem-solve and resolve issues in a ticket management system in accordance with service level agreements.Strong interpersonal skills and ability to coordinate / collaborate with other technical teams to resolve issues.Additional Required Skills :
End-user software and hardware support in a mid-to-large size enterprise including desktops, laptops, tablets, smartphones, printers, and cabling environments.3 years of experience in desktop, laptop, and smartphone troubleshooting.Experience with Android and Apple iOS support.Must be able to lift up to 70 pounds.2 years’ experience in troubleshooting laptop and desktop issues in an enterprise environment.2 years’ experience with Microsoft Software Office Suite.Knowledge of Active Directory, Citrix, Microsoft SCCM.Please send resumes to neeraj@reqroute.com
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