What are the responsibilities and job description for the Customer Service Representative (English/Spanish Preferred) position at Request A Test?
Customer Service Representative
Request A Test’s mission, for over 20 years, is to provide our customers direct access to laboratory testing at an affordable cost nationwide. We are a dynamic eComerce company known for our outstanding customer service and care for our customers. See our stellar customer reviews on Google, the Better Business Bureau and our Facebook page. We maintain a healthy, positive team-based work environment with room for growth and advancement.
www.requestatest.com
What you’ll do:
Work closely with a team of experienced trainers
Assist customers with orders and inquiries
Review and provide test results
Troubleshoot – connecting with laboratories
Work on special projects in different focus areas (marketing, finance, IT, customer service, human resources)
What we’re looking for:
A thirst for learning and outside the box thinking
Sincere desire to help others, kind and caring, enjoys speaking with people
Multi-tasker with attention to detail
2-3 years of customer service experience, preferred, medical background a plus
Strong work ethic, punctual and reliable
Someone seeking a work home which includes fun rewards, social activities and amazing colleagues
Fluent in English and Spanish a plus
Additional Information
40 hours per week, 2 evenings (11am-8pm) and half day Saturday (9am-1pm – twice monthly)
Salary range: $40,000 to $44,000
Benefits options include medical, vision, dental and Simple IRA
Holidays and paid time off
Job Type: Full-time
Pay: $40,000.00 - $44,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
Shift:
- 8 hour shift
- Day shift
- Evening shift
Work Location: In person
Salary : $40,000 - $44,000