What are the responsibilities and job description for the Associate Principal, Production Support position at Request Technology, LLC?
Job Details
Associate Principal, Production Support
Salary: $100k-$115k 15% bonus
Location: Chicago, IL or Dallas, TX
Second Shift: Tue-Sat 2:30pm 10:30pm CST
Hybrid: 3 days onsite, 2 days remote
*We are unable to provide sponsorship for this role*
Qualifications
- Bachelor s degree
- 5 years experience production systems operations or an equivalent combination of education and work experience
- Working knowledge of ITIL principles
- Sophisticated understanding of enterprising technology
- Knowledge of Clearing and Finance industry
- Knowledge of Application life cycle and deployment
- Problem/Incident management experience
- UC4 is a big plus
Responsibilities
- Focus on shifting the overall operational posture from re-active to pro-active
- Analyze and report upon Production performance CI opportunities
- Analyze and report upon Production capacity CI opportunities
- Analyze and report upon Production critical-path processing CI opportunities
- Stand-up SWAT s if when needed to drive resolution of ongoing Production issues
- Identifies and diagnoses complex problems and factors affecting Production performance
- Troubleshoot hardware and software problems, take appropriate corrective actions and/or interact with IT-staff/vendors in performing complex testing, support, and troubleshooting functions
- Move between tactical & strategic (ie. Forecast system demands and recommend upgrades, expansions and reconfigurations if/when needed)
- Consult & evangelize for operational best practices
- Collaborate across domains (ie. network, db etc) to assist with application tuning
- Adhere to any/all Production security requirements and best practices
- Adhere to, and advocate for, all ITIL processes (ie. Incident, Problem, & Change)
- Actively participate in Incident, Problem & Change as a shepherd for all things Production
- Analyze repeating alerts to pro-actively identify environmental issues
- Surface any/all environmental & operational risks identified
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Salary : $100,000 - $115,000
