What are the responsibilities and job description for the Software Engineer - System Analyst - ServiceNow Platform Experience - Confluence / Jira position at Request Technology, LLC?
Job Details
NO SPONSORSHIP
Senior Associate, Software Engineering ServiceNow Platform
SALARY: $105k - $110k plus 10% bonus
LOCATION: DALLAS
Hybrid 3 days onsite
Looking for a candidate with ServiceNow platform experience, confluence administration and jira reporting are preferred. You will be familiar with a ticketing system such as ServiceNow. 1-3 years software developer system administrator implementing and supporting various third party software packages. implement and manage monitoring technologies for software server and network platforms resolve configuration related problems assists in production support
This role provides expertise in implementing and supporting various third-party software packages in support of enterprise business systems.This role requires some experience in Agile frameworks with practical experience in an Agile role at either the program or team levels with demonstrated ability to adopt agile principles, mindset, and methodologies.
Primary Duties and Responsibilities:
- Assist with internal and external communication, improving transparency, and information radiation
- Implement and manage monitoring technologies for software, server, and network platforms
- Resolve configuration-related problems
- Assist production support and development staff in debugging application defects
Qualifications:
- Understanding of Agile and scaling Agile practices for multiple teams
- Demonstrated experience using planning and project management tools like Jira & Confluence
- 3 5 years experience in roles that help deliver technology improvements, road mapping and product development
- Project planning tools like MS Project, ServiceNow or Jira Plans
- ServiceNow platform experience
- Confluence administration and Jira reporting are preferred
- Basic understanding of IT infrastructure and IT systems design
- Familiarity within a ticketing system such as ServiceNow
- 2-3 years working in role as Software Developer, Product Owner, Project Manager, Business Analyst, Customer Service and Relationships, Agile Scrum Master or Agile Coach
- 2-3 years working as a business or system analyst (BA/SA)
- BS degree in Computer Science, similar technical field, or equivalent practical experience
Salary : $105,000 - $110,000
