Technical Program Manager - E-Commerce

***We are unable to sponsor as this is a permanent full-time role***

***4 DAYS IN OFFICE, MOSTLY DAT TRAVEL AND SOME OVERNIGHT, MUST BE FLEXIBLE***

A prestigious MSP company is looking for a Technical Program Manager. This manager will be client facing, project engaging, and will be accountable for delivery of projects. This company wants someone who grew up technically and then moved into technical program management. The projects will focus on retail software implementation, integration, commerce platforms/tools (Adobe commerce), Cloud/DevOps, etc.

Responsibilities:

• Oversee end-to-end delivery of multiple technical programs and projects, ensuring alignment with client expectations, project scope, budget, and timelines.
• Establish and manage governance frameworks for projects, ensuring the proper reporting, escalation processes, and risk management.
• Facilitate regular meetings with clients and internal teams to track project progress, resolve issues, and ensure effective communication.
• Work with technical teams (development, QA, infrastructure) to ensure the feasibility and technical alignment of project requirements.
• Proactively manage changes in project scope, identify potential risks, and develop mitigation strategies.
• Ensure all project documentation is accurate, complete, and updated as per project lifecycle needs (e.g., scope documents, status reports, risk logs).
• Serve as the primary point of contact for client stakeholders, building and maintaining strong relationships with senior leadership and key decision-makers.
• Lead and mentor cross-functional project teams, including developers, QA, business analysts, and architects, ensuring collaboration and clear communication across teams.
• Partner with the sales and business development teams to identify opportunities for account growth and expansion within existing clients.
• Collaborate with clients to identify additional business needs, developing proposals and strategies to address them with company offerings.
• Monitor client satisfaction and feedback, proactively addressing concerns and identifying areas for improvement.
• Develop and maintain KPIs and metrics to track project performance, client satisfaction, and business growth opportunities.

Qualifications:

• Education: Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field (Master's degree preferred).
• Experience: Minimum of 10 years of experience in program management, preferably in IT services, software implementation, or systems integration.
• Project Management Certifications: PMP, or similar is a plus.
• Strong technical acumen and experience managing technical projects in software development, cloud solutions, or enterprise systems integration.
• Exceptional communication, presentation, and stakeholder management skills, with proven success in client-facing roles.
• Proven track record of identifying and developing opportunities for account growth, ideally within a consulting or services organization.
• Experience in working with commerce platforms (e.g., commercetools, Adobe Commerce, Shopify).
• Familiarity with cloud platforms and DevOps practices.
• Experience with Agile and Waterfall project management methodologies.