Technical Program Manager - (From an MSSP, client engagements - eCommerce tools)

NO SPONSORSHIP

TECHNICAL PROGRAM MANAGER - e-commerce tools

SALARY: $85k - $100k base plus 30% incentives $120k - $140k total package

LOCATION: Naperville, IL

4 days in office, mostly day travel, some overnight, must be flexible.

Looking for a candidate that was technical in the past, earlier in their career but now mostly doing program management and client facing engagements. You will have an understanding of e-commerce tools, Adobe Commerce ,Cloud platforms, DevOps, Agile. You will drive technical projects in the retail space. Like up-and-comers who can deliver technical projects develop and maintain KPIs and metrics degree a must, come from a solution provider

As a Technical Program Manager , you will play a critical client-facing role in the successful delivery, governance, and implementation of complex, high-priority technical projects. You will act as a liaison between delivery teams and our clients, ensuring project objectives are met on time, within scope, and budget, while maintaining a strong focus on client satisfaction and relationship management. You will also support account farming initiatives to drive incremental business growth within existing client accounts.

Key Responsibilities:

• Oversee end-to-end delivery of multiple technical programs and projects, ensuring alignment with client expectations, project scope, budget, and timelines.
• Establish and manage governance frameworks for projects, ensuring the proper reporting, escalation processes, and risk management.
• Facilitate regular meetings with clients and internal teams to track project progress, resolve issues, and ensure effective communication.
• Work with technical teams (development, QA, infrastructure) to ensure the feasibility and technical alignment of project requirements.
• Proactively manage changes in project scope, identify potential risks, and develop mitigation strategies.
• Ensure all project documentation is accurate, complete, and updated as per project lifecycle needs (e.g., scope documents, status reports, risk logs).

Client Relationship Management:

• Serve as the primary point of contact for client stakeholders, building and maintaining strong relationships with senior leadership and key decision-makers.
• Act as a trusted advisor to clients, understanding their business goals and aligning solutions to support their objectives.
• Ensure client satisfaction by managing expectations and delivering high-quality outcomes that exceed their requirements.
• Account Farming & Growth:

• Partner with the sales and business development teams to identify opportunities for account growth and expansion within existing clients.
• Collaborate with clients to identify additional business needs, developing proposals and strategies to address them with offerings.
• Assist in developing and executing account management strategies to ensure long-term client retention and growth.
• Monitor client satisfaction and feedback, proactively addressing concerns and identifying areas for improvement.

Required Skills & Qualifications:

• Education: Bachelor's degree
• Experience: Minimum of 5 years of experience in program management, preferably in IT services, software implementation, or systems integration.
• Project Management Certifications: PMP, or similar is a plus.
• Strong technical acumen and experience managing technical projects in software development, cloud solutions, or enterprise systems integration.
• Exceptional communication, presentation, and stakeholder management skills, with proven success in client-facing roles.
• Preferred Skills:

• Experience in working with commerce platforms (e.g., commercetools, Adobe Commerce, Shopify).
• Familiarity with cloud platforms and DevOps practices.
• Experience managing cross-functional, geographically dispersed teams.
• Experience with Agile and Waterfall project management methodologies.