What are the responsibilities and job description for the DevOps Production Support Manager position at Request Technology?
DevOps Production Support ManagerReference # : Dillon GroossLocation Type : Chicago, ILTravel : 0%Job Categories : DevOpsSalary : $150-175K BonusVisa Requirement : US Citizenship / Permanent ResidentRecruiter : Dillon GroossEmail : Dgrooss@requesttechnology.com#gform_wrapper_1[data-form-index="0"].gform-theme,[data-parent-form="1_0"]{}Apply to Job"
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- MessageResume UploadMax. file size : 256 MB.CAPTCHAEmailThis field is for validation purposes and should be left unchanged.You can apply to this job and others using your online resume. Click the link below to submit your online resume and email your application to this employer.Overview
- Hybrid, 3 days onsite, 2 days remote
- We are unable to sponsor as this is a permanent full-time role
- Flexibility to support team on call from 5 PM to 7 AM
- A prestigious company is looking for a DevOps Production Support Manager. This manager will lead and mentor a team of 10-11 DevOps engineers. This team will focus on level 1 and level 2 production support. This role will require experience with DevOps, Scripting, Automation, Jenkins, Ansible, Terraform, Docker, python, Kafka, and ServiceNow. Responsibilities
- Lead and mentor a team of DevOps engineers, providing guidance and support to ensure the team’s success and professional growth.
- Run the incident and problem management process for non-production environments.
- Manage L1 / L2 support for non-production and production environments
- Resolve complex support issues in production and non-production environments.
- Have an understanding of Cloud Native applications running on Kubernetes within AWS.
- Create procedural and troubleshooting documentation related to cloud native applications
- Oversee development of complex automation scripts using common automation tools, such as Jenkins, Ansible, and Terraform
- Communicate and advise staff on administrative policies and procedures, technical problems, priorities and methods and software change issuesQualifications
- Bachelor’s degree in a related area
- 10-15 years of overall IT experience
- Minimum 10 years experience working in a distributed multi-platform environment.
- Minimum 3 years management experience
- Scripting and coding
- Network technologies
- CI / CD tools such as Artifactory, Jenkins, and GIT
- ServiceNow Ticketing
- Cloud native applications, including Terraform experience.
- Technologies used to support microservices.
- Experience with cloud-based systems such as AWS, Azure, or Google Cloud, including expertise in infrastructure-as-code tools such as Terraform or CloudFormation
- Strong programming skills in Java or Python, and experience with containerization technologies such as Docker or Kubernetes
- Experience with Kafka MRC
- Understanding of software development methodologies and Agile practicesTagged as : AWS, devops, production supportRelated JobsManager of DevOps Engineering SupportChicago, ILFull TimePosted 5 days agoTechnical Lead Toolchain Solutions Engineer Atlassian AWSMcLean, VAFull TimePosted 4 months agoManager of DevOps Engineering SupportDallas, TXFull TimePosted 5 days ago
Salary : $150,000 - $175,000
