Lead Switchboard Tech

Position Summary

Lead Switchboard Tech is responsible for directing work efforts, guiding, monitoring, and leading a team or department. Under the direction of his or her manager, they are responsible for motivating their teammates as well as inspiring positive communication within them so that they can work together toward achieving goals such as production and safety goals.

Job Responsibilities

• Lead is responsible for carrying out day to day tasks and duties as other employees in the department.
• In addition, for carrying out job duties, lead will have a high degree of visibility and access to employees on shop floor, customer job site, etc. throughout the shift.
• Communicate and collaborate with other team members. Will give out work assignments and schedule work as needed or assigned.
• Leads by example following all department, company, customer, state, and federal laws/procedures.
• Ensures team has necessary equipment and tools to complete tasks; schedules equipment maintenance as required
• Position maybe required to complete specific reports, forms and other information required by department/division. Such as Customer reports, packing slips, proofs of delivery, safety forms (company or Customer related), etc.
• Maybe asked to participate in interview process for new team members based on need. Mentor and coach team of technicians; Audit performance quality and build training plans for direct reports. Ensure staff is motivated and productive.
• Cultivate and maintain customer relationships with internal customers, external customers, and vendors. Conduct client communication in a highly customer service-oriented manner.
• Work with local leadership to ensure continuous improvement strategic business initiatives are implemented and maintained. In a timely manner, reports any employee, team, WC, safety, or other concerns to manager.
• Work may require flexible hours, weekends, holidays, and night work to work, coordinate and/or communicate location business needs.
• Other duties as assigned.

Required Experience and Qualifications:

• HS Diploma or GED and a minimum of 5 years related experience.
• Knowledge of various industry standards such as: NETA, NEC, OSHA and NFPA.
• Shop and field leads-Thorough understanding of heavy industrial, utility, large commercial, renewable energy, and ability to troubleshoot complex business issues. Shop and warehouse leads-understand shipping, inventory, site specific procedures and contact.
• Must be able to work safely and adhere to all electrical safety procedures.
• Work may require flexible hours, weekends, and holidays. Field Leads-Must be available for out-of-town work.
• Strong communication (written and oral). Able to communicate with a variety of individuals and departments.
• Able to meet deadlines and handle multiple tasks.
• Strong oral and written communication skills.
• Able to work with various people throughout the organization-Customer Focused.
• Focus on accuracy and efficiencies.
• For positions that utilize a company vehicle, will be required to have a valid driver’s license

Who we are!

RESA Power is a dynamic, people first organization that prides itself on being the employer of choice in its industry! RESA is fortunate to have an extraordinarily talented group of people who take pride in everything they do! RESA Power has locations throughout the United States & Canada. We are a trusted service provider committed to ensuring the safety, performance, and compliance of electrical distribution systems. With a track record of long-term partnerships and excellence in customer experience for nearly a decade!

Our Mission

Ensure reliable and safe mission-critical power across our customers’ electrical infrastructure lifecycle.

Our Vision

To be the premier, first-choice, trusted provider in the US and Canada for critical power services and products by delivering the best customer and employee experience in the industry.

Core Cultural Competencies

We do it right

• We pride ourselves on our integrity and expertise. We don’t cut corners.
• You perform job responsibilities safely, efficiently, and thoroughly all day, every day.
• You conduct yourself professionally, ethically, and honestly.
• You display sound judgment and decision-making skills. You avoid choosing courses of action that assume unreasonable risk to yourself or the Company.
• You are on time and preplan time off.
• You produce a quality product.

We are customer driven

• Our number one concern is our customer and our long-term relationships with them prove our dedication.
• You approach job responsibilities with enthusiasm, professionalism, and in a customer focused manner.
• You promote goodwill by handling all contacts (example: coworkers, management, vendors, customers, etc.) with respect, courtesy, cooperation, attentiveness and follow instructions from management.

We focus on growth

• We are dedicated to growing the company and our employees.
• You understand and apply your knowledge of techniques, policy, procedures, equipment, and skills involved in the job.
• You seek out new assignments and assume additional duties.
• You seek to expand your abilities (certifications, continuing ed, OTJ experience, etc.).

We solve problems

• Every day is different, so we need to be innovative, decision makers, flexible and adaptable.
• You efficiently and thoroughly complete assignments.
• You perform work assignments independently.
• You propose new ideas and find better ways of doing things.

We get it done

• We are efficient, reliable and no nonsense. We work hard, but we also play hard.
• You follow through on commitments in a timely way.
• You produce easily understandable and accurate reports that meet customer and/or Company expectations.
• You actively listen. You seek advice and help as appropriate.
• You can effectively deliver messages to a variety of individuals (RESA employees, vendors, customers, etc.).

We build strong relationships

• Our leaders are servant leaders. We provide you with the support of a well-run company, but the connectedness of a family. We collaborate with each other and our customers.
• You collaborate to create the best solutions for each other and our customers.
• You build strong relationships within the team, across RESA departments and locations and with customers and vendors.

Additional Information

Travel: up to 5% travel

Type: Full time

Location: Shelton, CT

Compensation: Pay for a Lead is $38 to $46 per hour

Relocation: No relocation for this role.

Benefits: Full benefits including medical, dental, vision, company-paid life insurance, matching 401k,

Application Details: The position will stay open until filled - seeking one FTE. Apply via job postings on job boards or from the company website.

Physical Demands: Lifting a maximum of 50 lbs on a daily, crawling, climbing, standing for long periods of time, and working in non-ideal conditions.

RESA Power is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)