Director, Client Services

ResCare Premier Inc. Director, Client Services Kent, Washington Apply Now

Requisition : 2024-154204

Please make sure you read the following details carefully before making any applications.

Director, Client Services

Job Locations : US-WA-VANCOUVER | US-WA-SPOKANE | US-WA-KENT | US-OR-EUGENE

ID : 2024-154204

Line of Business : PharMerica

Position Type : Full-Time

Pay Min : USD $110,000.00 / Yr.

Pay Max : USD $130,000.00 / Yr.

Our Company : PharMerica

Overview : The Director of Client Services for the Pacific Northwest is a strategic and valued part of PharMerica. Under the general direction of the VP of Account Management, the Director delivers on the company's value proposition to its clients in the Western United States. They lead a team of Sr. Account Managers, Account Managers, and Managers. The Director of Account Management cultivates and maintains ongoing strategic client relationships and partnerships at all levels of the organization to achieve the company revenue, growth, and retention goals. This position is 75% travel and should reside within the following regional area : Boise WA, Eugene OR, Kent WA, Spokane WA, Vancouver WA.

We offer : DailyPay

Flexible schedules

Competitive pay

Shift differential

Health, dental, vision and life insurance benefits

Company paid STD and LTD

Tuition Assistance

Employee Discount Program

401k

Paid-time off

Tuition reimbursement

Non-retail / Closed-door environment

Our Pharmacy group focuses on providing exceptional customer service and meeting the pharmacy needs for hospitals, rehabilitation hospitals, long-term acute care hospitals, and other specialized care centers nationwide. If your passion is service excellence and top-quality care, come join our team and apply today!

Responsibilities :

• Drives retention and growth of a large book of business across a given team.
• Assess, identify, and train the talent on their team and appropriately assign account responsibilities.
• Develops Account Managers into promotional candidates for future positions.
• Tracks expiring client contracts and identifies risk. Owns the strategic plan for renewal along with pricing and contract negotiation.
• Owns post mortem plans for accounts lost and develops strategies to avoid further losses in the future.
• Deploys PharMerica's advanced, consultative, and strategic approach to account management, including successful implementation and promotion of various corporate initiatives.
• Engages with the C-Suite, Regional or Facility leadership to discuss Monthly / Quarterly Business Reviews and Pharmacy Optimization Services.
• Oversees client issue escalation process and collaborates with key internal partners, elevating high-level issues through the organization for complete resolution.
• Monitors their team's performance on activities, tasks, contacts, and other material events with clients.
• Prepares a Book of Business Review with Management on a quarterly or semi-annual basis.
• Works with other company disciplines to ensure corporate standards are achieved.
• Attends client and PharMerica corporate / networking events and conferences.
• Conducts job responsibilities in accordance with the standards set out in the Company's Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards.

Qualifications :

Education / Learning Experience :

Required : BA / BS

Desired : MBA

Work Experience :

Required : 5-10 years previous experience managing a team in a client management, customer service, or client support role; previous experience with team management in a healthcare setting or other business-to-business setting.

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Salary : $110,000 - $130,000