Case Aide (Auxiliar de Casos)

Job Overview: The Natural Helper will assist the Youth Caseworker in providing services to immigrant children and their families. The Natural Helper will coordinate services to ensure that the children are living in a safe environment and integrating well into their new community. The Natural Helper will assist the caseworker in connecting them to appropriate services and resources. Travel within Miami-Dade County. This is a part time position.

Major Responsibilities:

Responsibilities include, but are not limited to:

·       Ensure clients are properly enrolled in the programs internal intake system (Trust Central)

·       Assist with accepting referrals, managing active cases, and contacting sponsors and families as directed by assigned caseworker

·       Maintain data on all clients enrolled in the program and all dismissed clients, including actions taken with youth, sponsor, and referring organization in the form of progress/case notes

·       Assist with filing, closing, and with overall daily maintenance of records found in either the physical case file and/or on Trust Central

·       Assist with managing and updating resource spreadsheet

·       Assist program staff with preparing home visit documentation including locating case specific resources/services prior to a scheduled home visit

·       Assist with making referrals to partnering organizations

·       Attend all organizational required trainings

·       Assist with the submission of monthly stabilization fund and Contributions In-kind (CIK) reports, and quarterly unduplicated client reports

·       Other duties as assigned

Job Requirements:

Key Working Relationships: Position reports to Program Coordinator

Position Requirements:

·       Excellent communication and writing skills

·       Required - Bilingual ability in English and Spanish

·       Organized with attention to detail

·       Able to work independently and under pressure

·       Creativity and initiative to follow through on projects

·       Strong desire to help people and enthusiasm for working in a multi-cultural setting

·       Computer literacy – preferably with PC systems

·       Valid driver’s license, reliable access to an insured vehicle.

Education: Must pass a background check, High school diploma or equivalent required.

Work Experience:

• Relevant professional experience in human services field preferred.

Demonstrated Skills & Competencies:

• Strong relationship building, diplomacy, and networking skills; ability to effectively build internal and external relationships.
• Demonstrated success working and communicating effectively in a multi-cultural environment.
• Self-starter with excellent problem-solving skills combined with the proven ability to prioritize and manage time effectively.
• Attention to detail and accuracy in work product.
• Fluent in English, both spoken and written; proficiency in Spanish is desired.
• Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research, and problem-solving purposes.
• Valid driver’s license and access to a personal, insured vehicle.

Working Environment:

• A combination of standard office environment, remote work, and ‘field’ time within the service delivery area to perform the above outlined responsibilities.
• Occasional domestic (non-local) travel required; up to 10%.
• May require occasional weekend and/or evening work.

Compensation: Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, and budget.  Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirement.

Equal Opportunity Employer: IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.

US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $143 per month, dental starting at $6.50 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.