What are the responsibilities and job description for the Information Systems Intern position at rescue?
This position is an unpaid internship.
The mission of the International Rescue Committee (IRC) is to help people whose lives and livelihoods are shattered by conflict and disaster to survive, recover and gain control of their future. Founded in 1933, the IRC has a presence in over 40 countries and 28 offices in the United States; the IRC leads the way from harm to home. Domestically, our offices across the U.S. ensure new arrivals have food, shelter, and clothing, and work with refugees to help them gain self-sufficiency.
SCOPE OF INTERN WORK: Information Systems (IS) intern will play an important role in supporting the administration of the Resettlement, Asylum and Integration (RAI) department’s U.S. databases; ensuring program effectiveness through data management. Data analysis and measurement is one of the IRC’s main strategic goals; keeping our database maintained and users supported is an integral part of that goal.
COMPENSATION: This is an unpaid internship
COMMITMENT:
• 6-12 months starting in February 2025
• 12-15 hours per week*
• Afternoons, Pacific Time zone, ranging from noon – 5 pm*
*Exact number of hours per week and schedules are open to negotiation. Applicants can be located anywhere in the United States.
RESPONSIBILITIES:
• System Administration of RAI U.S. information systems (IRIS and ETO)
• End-user, tier 1, support; fielding basic inquiries, incidents, problems, and requests -- escalating when appropriate; helping with ticket maintenance
• Assistance with system documentation and learning resources: updating and organizing system documentation and making improvements to training resources
REQUIREMENTS:
• Current or recently matriculated undergraduate student at a U.S. college or university
• Attention to detail and the ability to follow precise instructions
• Interpersonal skills (active listening, patience, positive attitude)
• Knowledge of, or experience with, information systems for health and human services or other type of Client Relationship Management (CRM) software is preferred, but not required
• Experience with Microsoft Office programs (Outlook, Excel, Word, PowerPoint)
LEARNING OBJECTIVES:
• Entry level IT service desk (ServiceNow)
• IRC RAI U.S. IS Customer service standards for user support and database management
• User account maintenance and other administrative tasks
• System documentation and learning resource protocols
This position reports to the Information Systems Officer.
