Assistant Director of the Student Success Center

The Student Success Center (SSC) plays a key role at City Tech in the development and implementation of targeted retention initiatives, assisting students in creating educational goals and academic plans, navigating support services, and resolving issues that may impact their persistence, satisfaction, and graduation.

Reporting to the Director of Retention Initiatives, the Assistant Director of the Student Success Center is responsible for the overall success of the team under their leadership including training and development of Center personnel, design and adherence to proactive student outreach strategies, and case management of new and returning students, collaborating closely with cross-functional teams, including Advising, Office of the Registrar, Financial Aid, Bursar, and Student Affairs.

• Designing and developing Success Center interventions to support student persistence
• Providing guidance and support to students facing challenges that may impede their academic progress
• Conducting regular program assessments, reporting, and data management through the college’s student success CRM platform
• Analyzing college data and enrollment trends to inform decision-making and program development Supervision of the diverse staff of the Student Success Center
• Fostering a culture of student success by promoting engagement and a sense of belonging
• Managing the Center’s budget, utilizing generalized data to make informed budgetary decisions
• Identifying, defining and developing funding sources to support existing and planned SSC program activities
• Writing and submitting grant proposals to federal, state and private funding agencies
• Other duties as assigned

• 4-year Bachelor degree minimum, master's degree preferred
• Must possess a minimum of 4 years relevant experience working in a higher education setting, preferably working with underrepresented populations
• Demonstrate the capacity to work collaboratively
• Have a proven ability to facilitate, implement and assess programs; and possess exceptional organizational and analytic skills, maintaining a consistent, positive, and motivating presence to champion organizational and departmental change to enhance student service and team performance

The Research Foundation of The City University of New York (RFCUNY) is a nonprofit educational corporation founded in 1963 to provide post-award fiscal and administrative support for CUNY’s research and sponsored programs. RFCUNY’s services allow CUNY researchers, faculty, and staff to focus on their intellectual curiosity and scientific discoveries, on projects and programs that serve our local and global communities, proposing concrete solutions to society’s most pressing challenges.

RFCUNY serves as a fiscal agent and works closely with all the CUNY campus Grants Offices to perform the core functions of post-award financial management for CUNY research projects and sponsored programs. These functions include legal assessment and signing of agreements where RFCUNY is named as a fiscal agent; setting up award accounts; preparing sub-awards and assisting PIs in monitoring the work of the recipients of sub-awards; supporting project directors with hiring and managing research project and sponsored program staff; supporting the purchasing and paying for goods and services with grant and program funds; managing financial aspects of projects including accounts receivable, financial reporting, invoicing, budget monitoring, and cost compliance with uniform guidance; ensuring that sponsor financial requirements are met; monitoring compliance with applicable project and financial management rules and laws; supporting the management of independent and external audits and financial reviews; and providing data, information, management expertise, and other supports to CUNY’s research and sponsored programs.