Technical Field Service Representative (EC2114)

Research Innovations, Inc. (RII) is breaking through the big, slow, status quo with transformative technology that fundamentally changes and improves the world. We develop cutting-edge software for all levels of the government and military. Using agile development practices and user-centered design, we create innovative software solutions for complex real-world problems.

We are looking for a committed Technical Field Services Rep Engineer to join our Joint Special Operations Command (JSOC) Operations team and solve unique, challenging problems for the command, as well as JSOC operators in the field of service. Help manage large volumes of critical, real-time information about issues from global to local.

You will apply your blend of operational and technical career experience and expertise to integrate leading-edge R&D and commercial technology capabilities that will change the game in integrating and coordinating Operational Reporting activities in support of JSOC at Ft. Bragg, NC. You will be responsible for designing, integrating and managing delivered RII technologies and capabilities within the PRIISM software, working within selected functional and operational branches providing daily support to directorate staff organizations.

Must hold a current Top Secret / SCI Security Clearance (SC) and be prepared to maintain it for the duration of employment.

What You Will Be Doing

• Willing to commute within normal distance to Ft Bragg, NC
• Provide system maintenance and administrative functions including system configuration and modifications; adding, removing and replacing software components; system start up, shut down, backup and restore; database administration and maintenance; and system user access control.
• Providing technical subject matter expertise and field support services in support of soldier exercises and DevOps engagements
• Install, operate, and maintain system components as required to meet the mission requirements during test events and demonstrations
• Provide guidance, assistance, over-the-shoulder (OTS) system maintenance, operations, and configuration training
• Develop and document maintenance support troubleshooting, diagnosis, fault isolation, adjustment, repair, and removal & replacement procedures as required
• Work with Army units to understand their network, systems and processes; use that understanding to improve software design and TTPs
• Work with user organizations and operational units to develop, test, and formalize Standard Operating Procedures (SOP), Concept of Operations (CONOPS) and TTPs that enable the user to make effective use of the prototype solution
• System administration of development, test and production systems at various locations across the globe
• Analyzing system, software and user performance metrics to include trend capture
• Implementing and utilizing production change and compliance management systems covering hardware life cycle, system updates, software and security patching, and technology roadmaps
• Knowledge of interface messaging protocols, such as ASCA, CoT, and JREAP-C
• Configuring and maintaining user account management interfaces and system supports including direct customer interface
• Periodic planned, scheduled, and/or rotational on-call system maintenance support outside of normal duty hours, as required
• Ability and interest to travel up to 25%, as needed to client sites, and internationally
  
  

What You Have Done

• BSc in Computer Science, equivalent degree, or previous work experience.
• Working knowledge in installing, configuring, repairing, and troubleshooting within Cloud-based Kubernetes deployment environment
• Experience with cloud hosting environments, specifically AWS
• Possess a working knowledge in performing analysis of systems operation.
• Knowledge of and experience in the utilization of operating systems and database management systems.
• Familiar with basic Networking, IP routing, switching, and multicast routing
• Experienced in client and server software interaction including web-based application infrastructure and integration
• Possess exceptional oral and written communications skills and ability to work independently, with minimal direction; self-motivated and results-focused
• Experience developing Tactics, Techniques and Procedures (TTPs), Standard Operating Procedures (SOPs) or other process documents
• Supported operational exercises, reinforcing user training and improving proficiency through guidance and developed TTPs
• Monitored system and application performance; configured and performed system and application database backup and recovery
  
  

At RII, we believe that diversity in our workforce is critical to our success. We strive to hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes us stronger. We work to help your intellectual passions and creativity thrive. It’s one of our core values: Let your geek flag fly.

We also offer all employees comprehensive benefits including: flexible work schedules, health insurance coverage, paid time off, 401k with a company match, paid parental leave, access to wellness programs and much more. You get this all from day one, and all paid for by RII.

It’s all part of another of our core values: Stay human. It’s why our comfortable and colorful offices such as our headquarters, include a community game room, pantry, massage chair, and an escape room, among other amenities. It’s why we have community ambassadors and regular community events.

Research Innovations, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity or expression, national origin, genetics, disability status, protected veteran status, age, or any other characteristic protected by state, federal or local law.