What are the responsibilities and job description for the Full and Part-Time Call Center Associate position at Research & Marketing Strategies, Inc. (RMS)?
DEPARTMENT: QualiSight Call Center
COMPANY: Research & Marketing Strategies, Inc. (RMS)
LOCATION: Baldwinsville, NY
STATUS: Part Time
SALARY RANGE: $17 per hour
DATE: March 2025
REPORTS TO: Call Center Supervisor
RMS is a market research firm located in the village of Baldwinsville. We are looking for some great people to work in
the call center to conduct market research surveys! The primary responsibility of this position is to conduct outbound
telephone survey calls in Spanish and English for various client projects including our CAHPS® Patient Satisfaction Survey
work.
In addition to outbound telephone surveys, associates may also have the opportunity to work on various other fun
projects such as intercept surveys and focus group recruitment.
RMS offers a flexible work environment including days, evening, and weekends. We are seeking motivated candidates
to fill several part-time positions. There is plenty of opportunity to grow for the right person! We work with your
schedule to help provide a stable work-life balance. After a 60-day introductory period, part time employees earn paid
vacation time.
RMS is a fun place to work, and the project work changes frequently which keeps things interesting! If you are
motivated, friendly, have a competitive spirit and like to talk to all different types of people, this may be the perfect job
for you! Here is a summary of the skills we are looking for:
- Able to read, write and speak clear, fluent English
- Effective oral and written communication skills.
- Excellent telephone skills
- Good organizational skills
- Must be comfortable using a computer and navigating the internet
- Basic knowledge and familiarity with Microsoft Office applications (Outlook, Word, Excel)
This position is an on-site position. To apply, please submit a resume, salary history and cover letter to the following:
Doug Sweet
Research & Marketing Strategies, Inc.
15 East Genesee Street, Suite 210
Baldwinsville, New York 13027
Info@RMSresults.com
Salary : $17
