What are the responsibilities and job description for the Tenant Utility Coordinator position at Resicap Payroll, LLC?
Position Purpose:
Responsible for managing and coordinating utility services for tenants. This role ensures the timely setup, transfer, and maintenance of utility accounts during move in and move out stages and assists tenants with billing inquiries.
Job Responsibilities:
Utility Account Management:
- Coordinate Set up, transfer, and terminate utility accounts for tenants as needed with third party utility management company.
- Ensure accurate billing and reconciliation of utility accounts.
- Coordinate with utility providers for service activations, disconnections, and dispute resolutions.
Tenant Support & Engagement:
- Act as the primary point of contact for tenant utility-related inquiries.
- Assist with troubleshooting billing discrepancies and request leak adjustments and provider credits as needed.
Billing & Research:
- Review and validate utility invoices for accuracy before processing payments.
- Monitor tenant utility usage and identify cost-saving opportunities.
- Conduct research to determine required steps to establish accounts with providers and provide reporting to management.
Collaboration & Communication:
- Coordinate with property managers, maintenance teams, and accounting for smooth operations.
- Work closely with vendors, municipalities, and utility service providers.
- Communicate updates regarding rate changes, outages, and utility-related notices to tenants.
Job Requirements (including Education):
- Previous experience in property management, utilities coordination, or related field preferred.
- Intermediate Excel Skills required
- Strong organizational and problem-solving skills.
- Excellent communication and customer service abilities.
- Able to prioritize and multi-task in a fast-paced environment.
- Knowledge of local utility regulations and sustainability initiatives is a plus.
- Ability to work independently with minimal supervision, as well as with the team.
Position is in the Corporate Atlanta office, 4 days in office with one day remote.
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