What are the responsibilities and job description for the Hotel Front Desk Agent position at Residence Inn Baltimore at The Johns Hopkins Medical Campus?
We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!Compensation:
$17 per hour
Responsibilities:- Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
- Field customer complaints when necessary
- Perform regular bookkeeping duties: make sure hotel guest information is current and correct
- Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
- Connect with the housekeeping department to ensure guest accommodations are ready
- 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
- Must have graduated high school, received a GED or equivalent
- Working knowledge of Microsoft Office and reservation management systems
- Comfortable taking telephone calls and mitigating stressful situations
- Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
Let Residence Inn Baltimore at The Johns Hopkins Medical Campus welcome you to an accommodating, comfortable stay. Our hotel near downtown Baltimore, MD, is just steps from The Johns Hopkins Hospital, Johns Hopkins School of Nursing, and Kennedy Krieger Institute.
Designed for modern travelers, our extended-stay hotel in Baltimore, MD, offers premium amenities to help you thrive away from home. Stay fueled for success with our hotel's complimentary breakfast buffet. Our rooftop restaurant, 16 on the Park, serves Maryland-inspired favorites and libations to pair with stunning views of the city, while our Lobby Bar & Lounge allows you to unwind after a long day.
Salary : $17