What are the responsibilities and job description for the Front Desk Supervisor position at Residence Inn Baltimore at The Johns Hopkins...?
The Residence Inn Baltimore at Johns Hopkins Campus is hiring a Front Desk Supervisor. The Front Office Supervisor assists the Front Office Manager in directing the operations of the Front Desk staff to properly ensure the prompt, efficient and courteous service to guests, that all guests' needs are met during their stay and to deliver the highest levels of guest satisfaction.
Compensation:
$20 per hour
Responsibilities:Essential Job Tasks:
- Assists in the operations of the Front Desk by supervising all Guest Service associates
- Ensures guest satisfaction by responding to guest requests in a friendly, service oriented manner, resolving guest complaints, and greeting in-house guests
- Fills in at the Front Desk during busy periods or when staffing needs dictate
- Performs other duties as assigned by management
OTHER TASKS
- Must be able to convey information and ideas clearly
- Must be able to evaluate and select among alternative courses of action quickly and accurately
- Must work well in stressful, high pressure situations
- Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary
- Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests
Working Conditions
Ability to work irregular shifts, weekends, holidays, and overtime as activity levels demand.
- Prior hotel front desk experience
- Marriott experience preferred but not required
- Supervisor or lead experience preferred
Let Residence Inn Baltimore at The Johns Hopkins Medical Campus welcome you to an accommodating, comfortable stay. Our hotel near downtown Baltimore, MD, is just steps from The Johns Hopkins Hospital, Johns Hopkins School of Nursing and Kennedy Krieger Institute. Designed for modern travelers, our extended-stay hotel in Baltimore, MD, offers premium amenities to help you thrive away from home. Stay fueled for success with our hotel's complimentary breakfast buffet. Our rooftop restaurant, 16 on the Park, serves Maryland-inspired favorites and libations to pair with stunning views of the city, while our Lobby Bar & Lounge allows you to unwind after a long day.
Salary : $20