Housekeeping

Job Summary:
A housekeeper's main responsibility is to provide clean, and comfortable guest rooms in line with the
Veridea Group standards, while ensuring guest satisfaction by providing friendly and courteous service.

Essential Functions:
1. Assists all guests in a sincere and courteous manner, whenever possible going the extra mile and
doing whatever it takes to ensure guest satisfaction.

2. Thoroughly and correctly cleans and sets up guest rooms according to Franchise and Veridea
Group operational policies and standards to ensure guest satisfaction.
a. Removes soiled bed and bath linens and replaces with clean linens.
b. Removes trash and debris from guest room.
c. Cleans all surfaces in bathroom area.
d. Dusts all surfaces.
e. Replenishes promotional materials/literature.
f. Replenishes room amenities.
g. Vacuums room.
h. Follows Extra Thoughtful Care procedures in stay-over rooms.
i. Completes checkouts in 40 minutes or less.
j. Reports unusual circumstances to supervisor.
k. Reports maintenance requests promptly.
l. Turns in articles left in rooms, and registers them accordingly in Lost & Found Logbook.

3. Maintains clean and orderly cart and vacuum cleaner to maximize job efficiency.

4. Reports all "DO NOT DISTURB" or bolted door rooms to supervisor to ensure guest safety and
maximize guest satisfaction.

5. Organizes storage areas to ensure the quality of the contents and to maximize job efficiency.
a. Checks stock to determine adequacy for day's work.
b. Re-stocks storage rooms and/or carts.
c. Pulls damaged and/or rewash linen and returns it to the laundry storage areas.

6. Locks linen closets, linen chutes, and trash chutes to ensure maximum safety and security at all
times.

7. Acquires working knowledge of the property and all facilities to respond to guest questions
effectively.

8. Understands and applies all hotel safety and security procedures as required to maintain a
secure and safe environment for employees and guests.

9. Keeps immediate superior promptly and full informed of all problems or unusual matters of
significance coming to his/her attention so prompt corrective action can be taken.

10. Performs other duties as requested or required.

Job Duties:
1. Ability to accept directions and priorities from supervisor and reliably follow-through on tasks.
2. Ability to completely clean a guest room in 30 minutes or less.
3. Ability to perform job duties with a minimum of disruption to the guest.
4. Ability to be friendly and cheerful; interacts easily with strangers.
5. Ability to cooperate and support others.
6. Ability to work independently with little supervision.
7. Ability to safely work with cleaning equipment and cleaning chemicals including: vacuum
cleaners, brooms, mops, etc.
8. Ability to clean rooms in the allotted time given by supervisor.
9. Good hand dexterity required to dust, polish, make beds, fold towels, etc.
10. Grooming must meet Employee Handbook Standards.