What are the responsibilities and job description for the Front Desk Associate position at Residence Inn by Marriott Fairlawn?
Overview
We are seeking a dedicated and professional Front Desk Agent to join our team. This role is essential in providing exceptional customer service and ensuring a welcoming environment for all guests. The ideal candidate will possess strong organizational skills, be proficient in data entry, and have a passion for customer support. As the first point of contact, the Front Desk Agent will handle various administrative tasks, manage office operations, and assist guests with their inquiries.
Duties
- Greet and welcome guests upon arrival, ensuring a positive first impression.
- Manage check-in and check-out processes efficiently while maintaining accurate records.
- Handle guest inquiries and provide information regarding services, amenities, and local attractions.
- Perform data entry tasks to maintain up-to-date guest information in the system.
- Assist with administrative duties such as filing, scheduling appointments, and managing office supplies.
- Ensure the front desk area is organized and presentable at all times.
- Collaborate with other departments to fulfill guest requests and resolve any issues promptly.
- Proofread documents and communications to ensure accuracy and professionalism.
- Utilize computer systems effectively for reservations, billing, and reporting purposes.
- Requirements
- Strong organizational skills with attention to detail.
- Proficiency in data entry and administrative tasks.
- Experience in office management preferred but not required.
- Excellent customer service skills with a friendly demeanor.
- Computer literacy with the ability to navigate various software applications.
- Previous experience in customer support or hospitality is advantageous.
- Ability to multitask in a fast-paced environment while maintaining professionalism.
Join our team as a Front Desk Agent where your contributions will be valued, and your skills will help create memorable experiences for our guests!
Job Types: Full-time, Part-time
Pay: From $15.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Evening shift
- Morning shift
- Night shift
Ability to Commute:
- Fairlawn, OH 44333 (Required)
Work Location: In person
Salary : $15
