What are the responsibilities and job description for the Front Desk Associate position at Residence Inn by Marriott Jackson The District at...?
*Overview*
We are seeking a dedicated Front Desk Associate to join our team. The ideal candidate will have a passion for hospitality and excellent guest service skills. If you thrive in a fast-paced environment and enjoy interacting with guests, this role is perfect for you.
*Duties*
- Greet guests upon arrival and provide exceptional customer service throughout their stay
- Check guests in and out efficiently
- Handle guest inquiries, requests, and complaints promptly and professionally
- Assist with arrival planning, reservations and room assignments
- Process payments and maintain accurate records
- Coordinate with other hotel departments to ensure guest satisfaction
- Perform night audit duties as needed
*Requirements*
- Previous experience in a front desk or hospitality role is preferred
- Knowledge of hotel management systems and phone systems
- Strong communication and interpersonal skills
- Ability to work well under pressure in a fast-paced environment
- Bilingual or multilingual abilities are a plus
- Must have availability to work all shifts
Job Type: Full-time
Pay: $14.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- Morning shift
- Overnight shift
- Weekends as needed
Application Question(s):
- At least 1 year of FOSSE experience preferred.
Experience:
- Guest services: 1 year (Required)
- Front desk: 1 year (Required)
- Dependability: 1 year (Required)
Work Location: In person
Salary : $14
