What are the responsibilities and job description for the Front Desk Associate position at Residence Inn by Marriott Nashville Mt. Juliet?
Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests using the hotel's reservation system
- Answer phone calls and respond to guest inquiries
- Provide information about hotel amenities, services, and local attractions
- Handle guest complaints or concerns with empathy and professionalism
- Process payments and maintain accurate records of guest transactions
- Assist with luggage storage and retrieval
- Coordinate with other hotel departments to ensure guest satisfaction
Qualifications:
- Previous experience in customer service or hospitality preferred
- Excellent communication and interpersonal skills
- Proficient in using phone systems and computer software
- Strong problem-solving abilities and attention to detail
- Ability to multitask and prioritize tasks effectively
- Knowledge of local area attractions and points of interest
At our hotel, we value our Front Desk Agents as key members of our team. We offer competitive pay, opportunities for career growth, and a supportive work environment. Join us in providing exceptional service to our guests!
Job Type: Full-time
Pay: $15.00 - $16.00 per hour
Expected hours: 30 – 40 per week
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Rotating weekends
Experience:
- Customer service: 2 years (Required)
Ability to Relocate:
- Mount Juliet, TN 37122: Relocate before starting work (Required)
Work Location: In person
Salary : $15 - $16