What are the responsibilities and job description for the Hotel General Manager position at Residence Inn by Marriott Phoenix Chandler/South?
JOB SUMMARY
At HCW Hospitality, the General Manager is the driving force behind our commitment to excellence. You’ll lead by example, ensuring that every aspect of the hotel runs smoothly and that every guest leaves with a smile. Your leadership will inspire your team to deliver exceptional service and achieve outstanding results.
WHAT YOU'LL DO
As the General Manager, you’ll oversee all hotel operations to drive success. In this role, you will:
- Lead and motivate department heads and staff to deliver exceptional service.
- Ensure the hotel meets financial goals through revenue management and cost control.
- Develop and implement strategies to improve guest satisfaction and operational efficiency.
- Foster a positive, team-oriented work environment that encourages growth and development.
- Maintain compliance with company policies and brand standards.
- Collaborate with the Sales and Marketing teams to drive occupancy and revenue.
- Take on additional duties as assigned by management to support the smooth operation of the hotel.
WHAT YOU BRING
We’re looking for an experienced leader who thrives in a fast-paced, dynamic environment. To excel in this role, you’ll need:
- At least 5 years of progressive hotel management experience.
- Strong financial acumen and business development skills.
- Exceptional leadership, communication, and problem-solving abilities.
- A proven track record of driving guest satisfaction and operational excellence.
- The ability to inspire and develop a high-performing team.
- Flexibility to work varied hours, including weekends and holidays.
- A positive attitude and a passion for hospitality.
JOIN HCW HOSPITALITY
At HCW Hospitality, we create incredible experiences for every guest, every time. We build energetic communities that enhance lives, driven by innovation, authenticity, and a deep passion for service. We take pride in doing things right, with a team that’s committed to making every moment count.
Build your future with us at HCW Hospitality, where excellence isn’t just expected—it’s celebrated. We’re an equal opportunity employer, committed to fostering an inclusive and diverse workplace.
