What are the responsibilities and job description for the Front Desk Agent position at Residence Inn by Marriott?
*Overview* We are seeking a Front Desk Agent to join our team. The ideal candidate will have a passion for hospitality and excellent customer service skills. If you enjoy working in a fast-paced environment and interacting with guests, this role is perfect for you. *Duties* - Greet guests upon arrival and provide them with exceptional service throughout their stay - Check guests in and out efficiently, ensuring all necessary information is obtained - Answer phone calls and assist with inquiries or reservations - Handle guest requests promptly and professionally - Process payments and maintain accurate records - Assist with night audit procedures if required *Qualifications* - Previous experience in a hotel or resort setting is preferred - Proficiency in using phone systems and other office equipment - Strong communication skills with excellent phone etiquette - Knowledge of hospitality management practices - Bilingual skills are a plus - Familiarity with night audit procedures is advantageous - Exceptional customer service skills
Job Types: Full-time, Part-time
Pay: $15.00 - $17.00 per hour
Expected hours: 20 – 40 per week
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- 8 hour shift
- Overnight shift
- Weekends only
Ability to Commute:
- Holland, MI 49423 (Required)
Ability to Relocate:
- Holland, MI 49423: Relocate before starting work (Required)
Work Location: In person
Salary : $15 - $17
