What are the responsibilities and job description for the Front Desk Agent position at Residence Inn by Marriott?
Overview
We are seeking a dedicated and personable Front Desk Agent to join our hospitality team. This role serves as the first point of contact for our guests, ensuring a warm welcome and providing exceptional customer service throughout their stay. The ideal candidate will possess strong communication skills, a passion for guest relations, and the ability to handle various front desk operations efficiently.
Duties
- Greet and check-in guests upon arrival, ensuring a smooth and friendly experience.
- Handle guest inquiries, requests, and complaints in a professional manner.
- Manage reservations, cancellations, and modifications using hotel management software.
- Conduct night audits as required to ensure accuracy in financial reporting.
- Provide information about hotel amenities, local attractions, and services to enhance guest experience.
- Maintain cleanliness and organization of the front desk area.
- Collaborate with housekeeping and maintenance teams to address guest needs promptly.
- Process payments and maintain accurate records of transactions.
Skills
- Proven experience in customer service or hospitality roles, preferably in a hotel or resort setting.
- Familiarity with hotel management systems is an advantage.
- Bilingual abilities are highly desirable to cater to a diverse clientele.
- Strong interpersonal skills with an emphasis on guest relations and communication.
- Ability to work flexible hours including nights and weekends as needed.
- Detail-oriented with excellent organizational skills to manage multiple tasks effectively.
- A proactive approach to problem-solving with the ability to remain calm under pressure.
Join our team as a Front Desk Agent where you can make a significant impact on our guests' experiences while developing your career in the hospitality industry.
Job Type: Full-time
Pay: $17.25 - $19.00 per hour
Expected hours: 32 – 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Evenings as needed
- Evening shift
- Holidays
- On call
- Overtime
- Weekends as needed
Experience:
- Hotel experience: 1 year (Preferred)
- Hotel: 1 year (Required)
Ability to Relocate:
- Andover, MA 01810: Relocate before starting work (Required)
Work Location: In person
Salary : $17 - $19
