What are the responsibilities and job description for the Front Desk Agent position at Residence Inn by Marriott?
Front Desk Agent
Residence Inn by Marriott is a extended hotel in Woodbury, MN. We are currently seeking a Front Desk Agent to join our team. Our ideal candidate has a positive attitude, enjoys interacting with people, and is eager to learn and grow in a fast-paced environment.
Duties include:
- Greeting and checking in guests as they arrive at the front desk
- Answering phones and responding to emails from guests as well as other staff members
- Checking guests in and out, collecting payment, and processing refunds or payments using Apple Pay or credit cards
- Assisting guests with their luggage as they depart the property
- Entering guest information into the proprietary proprietary software used by all guests (i.e., Apple software)
- Filing information in the proprietary proprietary software used by all guests (i.e., Apple software)
- Other duties as assigned
Experience:
- Minimum of 1 year of experience in customer service
- Experience with basic computer software
- Ability to work evenings and weekends required.
Job Type: Full-time
Pay: From $16.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Weekends as needed
Experience:
- Customer service: 1 year (Required)
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
- Overnight Shift (Preferred)
Job-related location requirement:
- Candidates must be within a 25-mile radius.
Work Location: In person
Salary : $16
