Front Desk Agent

Residence Inn Downtown Charleston is seeking an experienced and dedicated Guest Service Agent for their beautiful hotel. The primary purpose of the Guest Service Agent is to greet and serve guests in a professional, gracious manner. Register guests; provide prompt and courteous service to the guest throughout their stay, resolve guest problems, close guest accounts upon check out and offer fond farewell to guests.

Employment Type: Part-time/ Full-Time

Shift: 3 PM - 11PM or 7AM - 3PM

Responsibilities:

• Greet and welcome guests in a warm and professional manner.
• Efficiently handle guest check-ins and check-outs.
• Provide information about hotel services, amenities, and local attractions.
• Answer and direct phone calls with a courteous and helpful attitude.
• Assist guests with inquiries, requests, and concerns.
• Maintain a tidy and organized front desk area.

Qualifications:

• Excellent customer service and communication skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Attention to detail and strong organizational skills.
• Previous experience in a customer-facing role is a plus.
• Basic computer skills.

Benefits:

• Comprehensive medical, dental, and vision insurance.
• Retirement savings plan with a 401K (4% match).
• Employee, Friends & Family Hotel Discounts with Auro Hotels, Hilton, and Marriott brands.
• Employer-provided and voluntary life insurance options.
• Generous paid time off program and paid holidays.
• Career development opportunities to enhance skills and advance within the company.
• Employee Wellness Program & Fitness Reimbursement ($100 Quarterly)
• Educational Support: Rama Scholarship Program: Potential financial assistance for the college education of children of qualified associates.

Auro Hotels is an Equal Employment Opportunity and E-Verify Employer. All applicants are subject to background and substance abuse screening prior to any offer of employment.