What are the responsibilities and job description for the Front Desk Associate position at Residence Inn by Marriott?
Overview
We are seeking friendly and professional Front Desk Associates to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle various tasks efficiently in a fast-paced environment. Serious inquiries will apply in person!
Duties
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage check-in and check-out processes efficiently.
- Handle guest inquiries and provide information about hotel services and local attractions.
- Maintain accurate records of guest reservations and transactions using hotel management software.
- Respond promptly to guest requests and resolve any issues that may arise during their stay.
- Conduct night audits as required, ensuring all financial transactions are accurate.
- Utilize phone systems to manage incoming calls, taking messages when necessary.
- Assist in maintaining the cleanliness and organization of the front desk area.
- Collaborate with other hotel departments to enhance guest experiences.
Experience
- Previous experience in a front desk or guest services role is preferred.
- Familiarity with hotel management systems is a plus.
- Strong phone etiquette and communication skills are essential.
- Bilingual or multilingual abilities are desirable for effective guest relations.
- Knowledge of night audit procedures is beneficial but not mandatory.
- A commitment to providing outstanding customer service and creating memorable moments for guests is crucial.
Join our team as a Front Desk Associate where your contributions will be valued, and you will play an essential role in creating a welcoming environment for all guests!
Job Types: Full-time, Part-time
Pay: $13.00 - $14.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Free parking
- Paid time off
- Professional development assistance
Schedule:
- 8 hour shift
- Day shift
- Evenings as needed
- Holidays
- Morning shift
- Nights as needed
- Weekends as needed
Experience:
- Hotel: 1 year (Preferred)
Shift availability:
- Night Shift (Preferred)
- Overnight Shift (Preferred)
- Day Shift (Preferred)
Work Location: In person
Salary : $13 - $14
