What are the responsibilities and job description for the Hotel Front Desk Agent position at Residence Inn by Marriott?
Job Summary
We are seeking a dedicated and professional Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle various tasks efficiently in a fast-paced environment.
Responsibilities
- Greet and welcome guests upon arrival, ensuring a positive first impression.
- Manage check-in and check-out processes smoothly and efficiently.
- Handle guest inquiries, requests, and complaints with professionalism and courtesy.
- Maintain accurate records of guest information and transactions in the hotel management system.
- Perform night audit duties as required, ensuring all financial transactions are processed accurately.
- Provide information about local attractions, services, and hotel amenities to enhance guest experience.
- Collaborate with other departments to ensure seamless guest services and satisfaction.
- Uphold high standards of cleanliness and organization at the front desk area.
Requirements
- Previous experience in hotel management or hospitality management is preferred.
- Strong customer service skills with a focus on guest relations.
- Proficient phone etiquette and communication skills in English; multilingual abilities are a plus.
- Familiarity with front desk operations and hotel management software is advantageous.
- Ability to work flexible hours, including nights and weekends as needed.
- Detail-oriented with strong organizational skills to manage multiple tasks effectively.
- A friendly demeanor with the ability to remain calm under pressure while addressing guest needs.
Join our team as a Front Desk Agent where your contributions will help create memorable experiences for our guests!
Job Type: Part-time
Pay: From $12.00 per hour
Expected hours: 16 per week
Benefits:
- Employee discount
- Flexible schedule
- Free parking
Schedule:
- 8 hour shift
- Evening shift
- Every weekend
- Holidays
Ability to Commute:
- Tulsa, OK 74103 (Required)
Ability to Relocate:
- Tulsa, OK 74103: Relocate before starting work (Required)
Work Location: In person
Salary : $12
