What are the responsibilities and job description for the Hotel Multiple Openings position at Residence Inn by Marriott?
Job Summary
We are excited to announce multiple openings in our hotel, where we are dedicated to providing exceptional service and creating memorable experiences for our guests. Our ideal candidates will possess a strong background in hospitality and customer service, with a passion for ensuring guest satisfaction. Positions available include roles at the front desk, breakfast, housekeeping and maintenance!
Duties
- Welcome guests upon arrival and provide a warm, friendly atmosphere.
- Manage front desk operations, including check-ins and check-outs.
- Handle guest inquiries and resolve issues promptly and professionally.
- Maintain accurate records of guest information and reservations.
- Operate phone systems to manage incoming calls and relay messages efficiently.
- Assist with billing processes and ensure all transactions are processed correctly.
- Collaborate with supporting departments to ensure guest rooms are ready for occupancy.
- Conduct night audits as required, ensuring all financial transactions are balanced.
Skills
- Strong customer service skills with a focus on guest relations.
- Proficient in phone etiquette and handling multi-line phone systems.
- Experience in hotel hospitality is preferred.
- Familiarity with front desk operations and guest services protocols.
- Ability to work well under pressure in a fast-paced environment.
- Excellent communication skills, both verbal and written.
- Attention to detail and strong organizational abilities.
- Food service skills preferred- Servsafe
- General understanding of plumbing, electrical and HVAC systems
Join our team today and be part of an environment that values dedication, teamwork, and exceptional service! Serious inquiries will apply in person daily between 10am and 2pm at 1945 Deyerle Avenue Harrisonburg VA, 22801
Job Types: Full-time, Part-time
Pay: From $13.00 per hour
Expected hours: 16 – 40 per week
Benefits:
- Employee discount
- Flexible schedule
- Food provided
- Free parking
- Paid time off
- Professional development assistance
- Tuition reimbursement
Schedule:
- 8 hour shift
- Day shift
- Evenings as needed
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Nights as needed
- Weekends as needed
Work Location: In person
Salary : $13
