What are the responsibilities and job description for the Hotel Valet Parking Attendant position at Residence Inn by Marriott?
What Makes a McKibbon Valet Parking Attendant?
A Valet Parking Attendant has a tremendous personality and the desire to work with people. You work with the Valet Parking Team to ensure guest satisfaction at all times.
A Day in the Life:
- You will resolve guest complaints – ensuring guest satisfaction.
- You will maintain complete knowledge at all times of:
- Hotel features/services, hours of operation
- Room rates, special packages and promotions
- Daily house count and expected arrivals/departures
- Scheduled daily group activities
- You will greet all guests as they arrive/depart, via car, shuttle or walking.
- You will assist guests with their luggage, as needed.
- You will park and retrieve guests’ cars upon request.
- You will communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
Requirements:
- Previous customer service experience
- A high school diploma or equivalent vocational training certificate
- A clean driving record and a valid driver’s license
- Scheduling flexibility
- The ability to perform basic math.
- The ability to maintain a professional demeanor at all times.
Ideal Skills & Qualities:
- The ability to work independently
- Multi-tasking skills
- Strong verbal and written communication skills
- The ability to anticipate guests’ needs and respond promptly to all guests – no matter the time constraints
- Maintaining positive guest relations at all times
- Providing excellent customer service
Perks & Benefits Beyond the Basics:
We know that hospitality starts from within, and that’s why we value the employee experience as much as we value our guests’ experience. From our competitive benefits package to our fun-loving spirit, we strive to create an environment that’s equal parts work and play. Our people will always be our first investment. We offer benefits and perks based on full or part time employment:
Full Time Associates:
- Comprehensive benefits package including medical, dental, and vision
- Life insurance
- Pet Insurance
- Short and long-term disability
- Paid time off and holidays
- Tuition assistance
Financial & Occupational Wellness: All Associates
- Competitive Compensation with incentives (incentives vary by position)
- 401K Savings Plan with 50% matching funds
- Associate referral program
- Brand and company training classes, workshops and conferences for career growth and development (varies by position)
- Wellbeats APP to support physical and mental wellness
Personal Wellness: All Associates
- Fundraising matching funds program
- Team volunteer opportunities
- 24/7 chaplain services
- Exclusive hotel rate discounts
Any state specific holiday, vacation or benefit requirements will apply
