What are the responsibilities and job description for the Guest Service Agent (Part-Time Every Other Saturday and Sunday 7a-3p) position at Residence Inn Conshohocken?
Opportunity: Guest Service Agent-Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.
Potential Career Path Front Desk Supervisor or Sales Coordinator - Front Office Manager or Sales Manager Position Requirements
- Immediately greet guest and offer to assist with their needs.
- Register and assign guests to hotel rooms.
- Establish method of payment and verify credit.
- Make and confirm reservations.
- Compute bills, collect payments, and make change for guests.
- Transmit and receive messages, using telephones or PMS system.
- Respond to guest requests in a timely manner.
- Receive and resolve guest complaints, elevating to supervisor if necessary.
- Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
- Perform bookkeeping activities, such as balancing accounts and conducting audits.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.
Experience High School diploma or equivalent preferred. Previous customer service experience or equivalent training required. Knowledge of PMS systems preferred. Work Environment and Context Work schedule varies and may include working on holidays, weekends and alternate shifts. Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.
Job Type: Part-time
Pay: $17.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Employee assistance program
- Employee discount
- Flexible schedule
- Free parking
- Professional development assistance
- Referral program
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Rotating weekends
- Weekends only
Experience:
- Customer service: 2 years (Required)
Shift availability:
- Day Shift (Required)
Ability to Commute:
- Conshohocken, PA 19428 (Required)
Work Location: In person
Salary : $17