What are the responsibilities and job description for the Front Desk Agent position at Residence Inn Convention Center?
Residence Inn by Marriott Orlando Convention Center is seeking an experienced Front Desk Agent for their beautiful hotel! Compensation is based on experience. Must have open availability, including holidays and weekends. Company benefits include health, vision, dental, PTO, 401k, employee discounts, bus passes, and much more.
Essential Job Functions
- Greet guests immediately with a friendly and sincere welcome. Maintain eye contact, use a positive tone, listen actively, and respond appropriately.
- Use selling techniques to optimize occupancy and rates while ensuring accurate information is provided about hotel facilities.
- Maintain cash bank per guidelines, follow accounting procedures, handle guest room keys securely, and protect guest information.
- Coordinate with all hotel departments, stay informed about front office operations, attend meetings, and report concerns to management.
- Manage guest check-in/check-out efficiently, ensure compliance with safety protocols, and promptly address hazards.
- Full-time hours available (at least 32 hours per week). Must be able to work flexible work hours/schedule including evenings, weekends, and holidays.
- Nothing in this job description restricts management’s right to assign or reassign duties, work hours and/or responsibilities for this job at any time.
Experience/Education
High school diploma or general education degree or equivalent combination of education and experience preferred. Must speak, read, and understand English.
Auro Hotels is an Equal Employment Opportunity and E-Verify Employer. All applicants are subject to background and substance abuse screening prior to any offer of employment.
Experience
Required- 1 year(s): Previous experience as a Front Desk Agent in a brand hotel, Marriott preferred
Education
Required- High School or better