What are the responsibilities and job description for the Front Office Manager position at Residence Inn/Fairfield by Marriott San Jose...?
Job Description
SUMMARY:
Responsible for supervision of front desk operations and personnel, including front desk associates and night auditors.
ESSENTIAL FUNCTIONS:
- Perform all standard Front Desk (FD) operations
- Inspect guest rooms as needed, opening and closing housekeeping a couple days a week.
- Handle and solve guest issues
- Oversee FD shift leader and ensure quality performance
- Ensure long term rates are being charged
- Ensure house accounts are up to date
- Ensure all GNS reservations are charged and checked out in Fosse
- Ensure cancelled reservations are being charged accordingly
- Ensure all function meetings are charged and checked out in Fosse
- Ensure proper routing of groups and check them out in Fosse
- Perform FD scheduling when needed
- Create hotel forecast when needed
- Communicate with Sales Department regarding groups for the week
- Attend to Accounts Payable
- Ensure FD is up to date on BSA standards
- Perform Marriott Rewards Reconciliation process weekly
- Update FD operations’ checklists
- Attend managers’ meetings
- Train new FD associates
- Process FD incentives
- Five Commitment to Correct to FD associates
- Keep track of FD call offs and tardiness and prepare appropriate paperwork
- Complete FD checklists during shift: AM/PM, Mobile Check in, Gift bags, Groups, etc.
- Perform associate reviews
- Have open availability. Able to work mornings, afternoons, holidays, weekends, night audit
- Perform all other tasks and assignments as requested by Manager.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Job Type: Full-time
Pay: $68,640 Salary
Qualifications
- Strong customer service and guest relations skills
- Proven experience in front desk operations and hotel management
- Proficiency in handling multi-line phone systems and night audits
- Bilingual or multilingual abilities are a plus
- Background in hospitality and resort environments
- Excellent phone etiquette and communication skills
Job Type: Full-time
Pay: $68,640.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Ability to Commute:
- Alviso, CA 95002 (Required)
Ability to Relocate:
- Alviso, CA 95002: Relocate before starting work (Required)
Work Location: In person
Salary : $68,640