What are the responsibilities and job description for the Experienced Hotel Front Desk Agent position at Residence Inn Fort Lauderdale Pompano...?
Job Description:
We are seeking reliable, friendly and dedicated Full Time or Part Time Guest Experience Agents to join our amazing team. The preferred candidate would have prior hotel experience (Marriott preferred), but not a requirement. High energy and a personal commitment to excellent customer service. Reliability is extremely important. Hours will include AM and PM shifts, but must be available all shifts including weekends and holidays. A flexible schedule is highly desired.
Responsibilities and Duties:
* Handle requests and transactions of hotel guests.
* Serve as the main point of contact for all guest requests and needs.
* Exhibit courteous hospitality at all times to guests and associates.
* Be proactive in offering additional services and informing guests' of hotel facilities and amenities.
* Administer hotel payment policies.
* Maintain a positive work atmosphere by acting and communicating in a manner so that you get along with guests, vendors, co-workers and management.
* Post all charges and maintain hotel key security system.
* Check in and Check out performed as expeditiously as possible.
* Knowledge of hotel phone system.
* Must speak, read, write and understand English.
Full Time benefits include Medical, Dental, Vision, 401k, Paid Time Off, Holiday Pay and more!!
EOE/M/FD/V
Job Types: Full-time, Part-time
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Evening shift
- Holidays
- Morning shift
- Weekends as needed
People with a criminal record are encouraged to apply
Experience:
- HOTEL Front Desk: 1 year (Required)
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
Work Location: In person
