What are the responsibilities and job description for the Rooms Division Manager position at Residence Inn Fort Lauderdale Pompano...?
The Residence Inn Pompano Beach/Oceanfront is looking for a strong hotel leader with a great attitude and proven track record of success. Perfect position for those wishing to grow within the hospitality field and fast track to role of General Manager. Applicants must have prior hotel supervisory experience to be considered.
Responsibilities include:
* Very hands-on approach to leadership - leading by example, working alongside team, setting the tone and direction of each department.
* Involved in hiring, training, and managing the work and performance of the team members.
* Manage hotel's daily quality process with strong emphasis on Housekeeping Department. Daily inspection of guest rooms, meeting rooms, public spaces, and hallways for cleanliness and order.
* Coordinates cleaning and maintenance schedules according to guest and hotel needs. Communicates directly with hotel leaders the plan and expected result.
* Maintains effective guest relationships. Disseminate feedback from guest reviews and coach accordingly.
* Respond to guest concerns and requests with a sense of urgency and take necessary corrective action including timely follow-up.
* Manages the labor costs within budget standards and staffing guidelines for rooms sold.
* Follows facility safety and security guidelines, ensures key control, emergency response, safe chemical handling and proper chemical usage.
* Manages supply inventory and monitors storage procedures.
* Develops work schedules and coordinates staff work assignments in conjunction with staffing guidelines.
* Conducts regular tours of work areas, reviewing Housekeeping and Front Office efforts of staff and checking for productivity in completion of assignments.
* Ensures that facility & services comply with brand quality performance standards.
* Ensures staff compliance with professional dress and grooming standards.
Requirements:
* Ability to work well with others.
* Must be able to stand for and/or walk property (including stairs) 75% of shift.
* Strong leadership skills and work ethic. Must be able to communicate by reading, writing, and verbal command of English. Bi-lingual a plus!
* Must have experience using a computer to enter and access information.
* Time Management capability to lead others to accomplish work within established parameters. Comply with attendance rules and be available to work on a regular basis.
* Customer Service focus to anticipate guest needs, greet and acknowledge guests, respond to guest requests, and ensure guest satisfaction.
* Composure to respond calmly to unexpected changes in occupancy, scheduling, or team member attendance
Benefits include:
* Medical, Dental, and Vision Coverage
* Vacation, PTO, and Holiday Pay
EOE/M/F/Disabled/Veterans
Job Type: Full-time
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Holidays
- Night shift
- Weekends as needed
People with a criminal record are encouraged to apply
Experience:
- Hotel Management: 3 years (Required)
Language:
- Spanish (Preferred)
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
Ability to Relocate:
- Pompano Beach, FL 33062: Relocate before starting work (Required)
Work Location: In person
