What are the responsibilities and job description for the Guest Service Representative position at Residence Inn Moline?
Overview
We are seeking a dedicated and enthusiastic Guest Service Agent to join our hospitality team. The ideal candidate will be passionate about providing exceptional guest services and ensuring a memorable experience for all visitors. This role is vital in creating a welcoming atmosphere and addressing guest needs promptly and professionally. As a Guest Service Agent, you will be the first point of contact for guests, playing a crucial role in guest relations and overall satisfaction.
Responsibilities
- Greet guests upon arrival with a warm and friendly demeanor.
- Assist with check-in and check-out processes efficiently.
- Manage guest inquiries, requests, and complaints with professionalism and empathy.
- Provide information about hotel amenities, services, and local attractions.
- Handle reservations and modifications using hotel management software.
- Maintain accurate records of guest interactions and transactions.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Conduct night audits as required, ensuring all financial transactions are accurate.
- Utilize phone systems to manage incoming calls effectively.
- Uphold the highest standards of hospitality management throughout the guest experience.
Experience
- Previous experience in guest services or customer service roles is preferred.
- Familiarity with hospitality management practices is a plus.
- Multilingual abilities are highly desirable to cater to diverse guests.
- Knowledge of resort operations or hotel management is beneficial.
- Proficiency in using phone systems and reservation software is advantageous.
Join our team as a Guest Service Agent, where your commitment to excellence will enhance our guests' experiences and contribute to our reputation as a leading destination in hospitality.
Qualifications
- Driver's License
Job Type: Part-time
Pay: $15.00 - $16.00 per hour
Expected hours: 16 – 24 per week
Schedule:
- Evening shift
- Morning shift
Work Location: In person
Salary : $15 - $16