What are the responsibilities and job description for the Front Desk Agent position at Residence Inn Nashville Opryland?
Job Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team at the Residence Inn Nashville Opryland. As the first point of contact for our guests, you will play a crucial role in providing exceptional guest services and ensuring a warm and welcoming atmosphere. The ideal candidate will possess strong communication skills, be proficient in phone etiquette, and have a passion for hospitality management.
Duties
- Greet guests upon arrival with a friendly demeanor and assist with check-in and check-out processes.
- Manage reservations using hotel management software, ensuring accuracy and efficiency.
- Handle guest inquiries and requests promptly, providing information about hotel amenities, local attractions, and services.
- Maintain guest relations by addressing concerns or complaints in a professional manner.
- Operate phone systems to manage incoming calls, relay messages, and provide assistance as needed.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction throughout their stay.
- Uphold hotel policies and procedures while maintaining confidentiality of guest information.
Requirements
- Previous experience in a hotel or resort setting is preferred but not mandatory.
- Strong knowledge of guest services principles and hospitality management practices.
- Excellent phone etiquette with the ability to handle multiple calls efficiently.
- Exceptional interpersonal skills with the ability to build rapport with guests and colleagues alike.
- Detail-oriented with strong organizational skills to manage reservations effectively.
- Ability to work flexible hours, including nights and weekends as needed.
Join us in creating memorable experiences for our guests while advancing your career in the hospitality industry!
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Evening shift
- Holidays
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Nashville, TN 37214 (Required)
Ability to Relocate:
- Nashville, TN 37214: Relocate before starting work (Required)
Work Location: In person