What are the responsibilities and job description for the Front Desk Agent/Relief Night Auditor position at Residence Inn Orlando Convention Center?
Residence Inn by Marriott Convention Center is seeking an experienced Front Desk Agent / Relief Night Auditor for their busy hotel! Competitive pay rate is based on experience. Must have open availability 2 days for the overnight shift (11pm to 7am) and 3 days for the day / night shift (7am to 3pm, 3pm - 11pm) including holidays and weekends. Company benefits include 401k, employee discounts, and much more.
Essential Job Functions
- Provide sincere and courteous assistance to all guests to ensure satisfaction.
- Promptly register and process guest check-ins and check-outs.
- Verify and post daily charges to maintain accurate guest accounts by 6 : 00 a.m. or specified time.
- Demonstrate knowledge of hotel services, facilities, and the local area.
- Complete daily credit card transactions, direct bills, and no-show billings.
- Prepare required daily, monthly, and yearly property reports.
- Ensure compliance with hotel safety and security procedures.
- Report significant issues or concerns to the supervisor promptly.
- Must be available during the overnight shift (11pm to 7am); other available shifts for Front Desk Agent (7am-3pm or 3pm-11pm).
- Full-time hours available (at least 30 hours per week) with shifts in Front Desk and Night Audit.
Benefits
Experience / Education
College degree preferred; High School Diploma and / or 2-3 years' experience or equivalent combination of education and experience required. Must speak, read, and understand English.
Auro Hotels is an Equal Employment Opportunity and E-Verify Employer. All applicants are subject to background and substance abuse screening prior to any offer of employment.