What are the responsibilities and job description for the Hotel Guest Services Representative position at Residence Inn Philadelphia/ Glen Mills?
Welcome to the Residence Inn Philadelphia/Glen Mills, where we're looking for a skilled and friendly Hotel Guest Services Representative to join our team. As a key member of our guest services team, you'll be responsible for ensuring our guests have an exceptional stay with us. Your passion for service and ability to put a smile on people's faces will shine through in every interaction.
Key Responsibilities:
- Welcome and register guests, manage their account information, and provide keys and room numbers.
- Take incoming calls, online and in-person room bookings requests, and answer questions about guests' needs.
- Field customer complaints and work with the housekeeping staff to ensure rooms are ready for new guests.
Qualifications:
- Strong customer service skills, interpersonal skills, organizational skills, and time management skills.
- Previous experience or working knowledge of Microsoft Office and reservation management systems.
- 1 year of hotel industry experience or related job preferred.
- Must have graduated high school, received a GED or equivalent.
- Well-versed in taking telephone calls and handling stressful situations.
