Night Auditor

Hotel looking for candidate to fill Night Audit and Houseman responsibilities overnight. 32 hrs/wk available as a split between Night Auditor and Overnight Houseman shifts.

RESPONSIBILITIES:

NIGHT AUDIT:

Provide the highest quality of service to the customer at all times.

Promptly and effectively deal with guest complaints and requests.

Check guests in and out efficiently and in a friendly manner.

Post guest charges and compute guest bill, collect payment and make change for hotel guests following all cash handling procedures as required by Lixi Group.

Handle guest mail and messages per established procedures.

Be very knowledgeable of Rewards program and promotions.

Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies.

Take reservation requests efficiently.

Answer switchboard in accordance with standards of proper telephone etiquette.

Block rooms and handle special requests.

Monitor room availability.

Handle safe deposits by guests per established procedures.

Keep lobby and desk area clean and presentable.

Have a thorough knowledge of emergency and security procedures.

Offer and properly handle requests for wake up calls.

Know how to clean guest rooms to standards.

Clean and disinfect lobby, meeting room, vending room, breakfast room, and back office area, along with any other high touch areas on 1st floor.

Open and close shift; make cash drops according to cash handling protocol.

Ensure all credit cards, cash, and change fund are balanced throughout each shift.

Inform management of any guest or systems related complaints or problems.

Communicate with incoming staff and management by logging pertinent information in the pass on log.

Keep maintenance informed of all maintenance needs.

Pass on guest lost and found inquiries to management or supervisors.

Assist in marketing effort by completing Company Tracking nightly.

Associate must perform other duties as assigned, of which the associate is capable.

Employee must adhere to all work rules, procedures, and policies established by the company including, but not limited to, those contained in the employee handbook.

HOUSEMAN:

Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.

Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor. Use proper equipment, wear appropriate personal protective clothing, and employ correct lifting procedures, as necessary, to avoid injury.

Follow Hazardous Material Management Program procedures for handling and disposing of chemicals, fertilizer, pesticides, blood borne pathogens, etc., including using Material Safety Data Sheets.

Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.

Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.

Complete appropriate safety training and certifications to perform work tasks.

Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).

Protect the privacy and security of guests and coworkers.

Follow company and department policies and procedures.

Maintain confidentiality of proprietary materials and information.

Protect company tools, equipment, machines, and other assets in accordance with company policies and procedures.

Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures. Includes all safety PPE.

Address guests’ service needs in a professional, positive, and timely manner.

Support all co-workers and treat them with dignity and respect.

Develop and maintain positive and productive working relationships with other employees and departments.

Comply with quality assurance expectations and standards.

Perform physical tasks such as reaching over head or below the knees, including bending, twisting, pulling and stooping. Must be able to move, lift, pull, carry, or push objects weighing less than or equal to 50 pounds without assistance.

Perform public space cleaning including, but not limited to, disinfecting all surfaces (doors, counters, sinks, toilets, tables, electronics, furniture, floors, lighting, walls, windows, etc), mopping, vacuuming, replenishing supplies, and trash removal in lobby, hallways, restrooms, breakroom, pool, fitness center, vestibule, business center, F&B areas, Market, and outside areas.

Remove trash from hotel. Keep dumpster area neat, clean and secured.

Maintains outside areas including parking lot by removing trash, emptying trash containers, and removing weeds.

Assist with excessive laundry, as needed.

Communicate often with Front Desk about guest needs, cleanliness, and housekeeping needs.

Deliver all guest requests highest quality of service to the customer at all times.

Answer guest question regarding the hotel and local area facilities and services.

Assist Engineering Department in resolving guest needs, as needed.

Report any serious maintenance problems, unusual findings, or safety hazards immediately to the manager/supervisor.

Perform other reasonable job duties as requested by manager.

Reads, learns, understands, and refers to the Standard Operating Procedures.

Employee must adhere to all work rules, procedures, and policies established by the company including, but not limited to, those contained in the employee handbook.

PHYSICAL REQUIREMENTS:
Ability to work long hours, without sitting.

Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, ability to multi task.

Possess the ability to bend, stretch, twist or reach with your body and arms, work under variable temperatures and noise levels.

Ability to wear proper PPE, including face masks, gloves, and any other necessary precaution equipment.

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Night shift
• Weekend availability

Ability to commute/relocate:

• Pittsburgh, PA 15212: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Preferred)

Experience:

• Cleaning Experience: 1 year (Preferred)
• Hotel Experience: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Shift availability:

• Overnight Shift (Required)

Work Location: In person

Job Type: Full-time

Pay: $16.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Overnight shift
• Weekends as needed

Ability to Commute:

• Pittsburgh, PA 15212 (Required)

Ability to Relocate:

• Pittsburgh, PA 15212: Relocate before starting work (Required)

Work Location: In person

Salary : $16