What are the responsibilities and job description for the Front Desk Clerk position at Residence Inn Secaucus?
We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others and have a winning personality and a high sense of responsibility – this role is perfect for you!
As a Front Desk Agent you have the responsibility of providing our guests with the best hospitality experience they can have by:
- Assisting guests efficiently, courteously and professionally at all times
- Maintain a high level of service and hospitality
- Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner
- Post guest charges, collect payments and follow all cash handling procedures as required
- Handle guest mail and messages with respect to privacy and professionalism
- Be knowledgeable of the hotel brand and various programs (travel programs, special offers)
- Be a great communicator to various departments and management on guest comments and concerns
- Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance
- Have full knowledge of hotel safety and emergency procedures
*PLEASE NOTE* DUE TO THE HIGH VOLUME OF APPLICANTS, THE EXPERIENCE SECTION MUST BE COMPLETED TO BE CONSIDERED. APPLICANTS WHO ONLY SUBMIT THEIR RESUME MAY NOT BE CONSIDERED.
Why Concord?
Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It’s important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer.
We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.
Experience
Preferred- Experience in a hotel setting a plus
- FOSSE PMS experience a plus but not mandatory
Behaviors
Preferred- Enthusiastic: Shows intense and eager enjoyment and interest
- Dedicated: Devoted to a task or purpose with loyalty or integrity
- Team Player: Works well as a member of a group
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Motivations
Preferred- Self-Starter: Inspired to perform without outside help