Operations Manager

JOB SUMMARY:
Managing the day to day activities of hotel operations to ensure guest satisfaction and maximize hotel
profitability. Serve as the General Manager in his/her absence.
ESSENTIAL DUTIES:

• Oversees the day-to-day operations and assignments of the hotel staff; assisting the General

Manager in the development and communication of departmental strategies and goals.

• Recommends and/or initiates salary, disciplinary, or other staffing actions in accordance with

Company rules and policies. Alerts General Manager of potentially serious issues.

• Ensures all staff is properly trained and has the tools and equipment needed to effectively carry out

their job functions.

• Promotes teamwork and quality service through daily communication and coordination with other

shifts and departmental management.

• Assists General Manager in the development, implementation and monitoring of financial and

operational plans for operations for Front Office, Revenue, Reservation, Housekeeping, and
Maintenance.

• Monitor and report variances against budget; and control labor costs and other expenses.
• Establish and implement appropriate service recovery guidelines in order to ensure complete guest

satisfaction.

• Respond to guest complaints or concerns in a prompt and professional manner.
• Register guests, issue room keys, provide information on hotel services and room location.

Answer phones in prompt and courteous manner.

• Manages the repair/replacement of faulty equipment, maintenance needs, and safety hazards.
• Complies with all safety standards, including following safe working practices and pre-established

safety guidelines.
OTHER DUTIES AND RESPONSIBILITIES:

• Serves as Manager on Duty as assigned.
• Represents the company with outside contacts, vendors, regulatory agencies, and owners.
• Performs other tasks and duties as assigned.