What are the responsibilities and job description for the Bartender/Server/Cook $19/HR+TIPS position at Residence Inn?
SUMMARY :
Responsible for mixing and pouring drinks and performing other bar and restaurant related duties while providing outstanding service in a fast, efficient, and friendly manner.
ESSENTIAL FUNCTIONS :
- Greet guests with warm welcome
- Ensure customer satisfaction by handling bar transactions in a fast, efficient, and friendly manner
- Ring drink orders, collect payment, and make correct change
- Responsible for following hotel's cash handling procedures
- Assist in F&B inventories as directed
- Mix, garnish and pour drinks according to standard recipes or portions, referring to recipe cards as needed
- Perform server functions for all food orders as directed
- Perform hosting functions when necessary
- Use the L.E.A.R.N Model for all guest recovery incidents that occur
- Always have a friendly and welcoming demeanor when interacting with our guests
- Make patrons feel welcomed using clear and enthusiastic language
- Anticipate patron's needs and act on them
- Replenish bar supplies as needed. Organize and stock the bar, liquor storage and wine cabinets daily
- Keep work station clean and well organized
- Wash and sterilize stemware
- Work with others to keep all areas cleaned and stocked
- Follow all policies for the responsible service of alcohol
- Complete certification for alcohol training
- Complete food safety certification if applicable.
- Prepare food according to brand and food safety standards if applicable.
- Ensure guests are completely satisfied by quickly resolving any complaints and notifying manager so they can ensure guest satisfaction as well
- If a guest has consumed too much alcohol or is disturbing other Guests, notify the manager immediately to ease the situation
- Responsible for following all hotel quality assurance standards for department
- Notify Supervisor, Operations Manager, AGM or General Manager of any problems with cleaning or equipment.
- Fill out maintenance work orders and deliver to supervisor / manager or designated area in a timely manner
- Responsible for knowing all hotel emergency procedures
- Follow all hotel safety guidelines and requirements
- Responsible for the proper administration of keys left by guests
- Bring all lost and found items to the supervisor's or manager's office for logging and storage
- Accommodate guest special requests courteously
- Answer guest questions regarding hotel and local area facilities and services.
- Carry out any reasonable request by management that I am capable of performing.
Requirements
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the 3 employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
These duties may require you to frequently bend, lift, carry, twist, push, pull, reach, kneel, and may require prolonged periods of standing and / or walking. Must be able to lift, push, and pull a minimum of 50 pounds. You will be trained to perform all of these functions within the required safety guidelines and expectations. If at any point you feel you are unable to perform any of these functions, please let you manager know immediately.
Salary Description
19.00 plus tips
Salary : $19
