What are the responsibilities and job description for the Hotel Front Desk Clerk position at Residence Inn?
As part of our professional team, this role is integral to the companys success. The ideal fit for this position would be an energetic, outgoing, people oriented candidate with good verbal communication skills, and the ability to work effectively in a fast-paced environment maintaining high level of Guest Satisfaction and guest focus. The primary purpose of the Front Desk Associate is to assist the guest in any of their needs/requests, check-in and check-out, answer phones and maintain the lobby areas in line with the hotel and brands standards.
Guest Service
Always maintain a kind and courteous demeanor. Provides a pleasant experience to all of our guests.
Teamwork and Communication
Works effectively with others (individuals and departments) in a positive, supportive and cooperative manner. Helps other team members in their duties and assists new associates in learning their new job skills. Communicates any issues of concerns and ensures all internal matters are presented to Front Desk Supervisor or GM in a timely manner.
Cleanliness
Maintains a high standard of cleanliness in all Front Desk and Lobby areas.
Occupational Health & Safety
Performs all duties in a safe and responsible manner to assure workers, guests, suppliers/contractors and the environment are not at risk. Complies with all company safety policies, procedures and instructions. Uses materials handling procedures and equipment provided to minimize contamination or injury. Reports to management any unsafe practice or condition and follows all Liberty safety initiatives.
Requirements
Disclaimer:
The list of Requirements, Duties and Responsibilities is illustrative but not exhaustive. Management reserves the right to revise the job description and to require that other tasks be performed when the circumstances of the job change without notice.
Brand: Residence Inn
Address: 501 Liberty Plaza Wilkes Barre, PA - 18702
Property Description: Residence Inn - Wilkes Barre, PA
Property Number: FHP
Guest Service
Always maintain a kind and courteous demeanor. Provides a pleasant experience to all of our guests.
Teamwork and Communication
Works effectively with others (individuals and departments) in a positive, supportive and cooperative manner. Helps other team members in their duties and assists new associates in learning their new job skills. Communicates any issues of concerns and ensures all internal matters are presented to Front Desk Supervisor or GM in a timely manner.
Cleanliness
Maintains a high standard of cleanliness in all Front Desk and Lobby areas.
Occupational Health & Safety
Performs all duties in a safe and responsible manner to assure workers, guests, suppliers/contractors and the environment are not at risk. Complies with all company safety policies, procedures and instructions. Uses materials handling procedures and equipment provided to minimize contamination or injury. Reports to management any unsafe practice or condition and follows all Liberty safety initiatives.
Requirements
- Must be at least 16 years of age.
- Physically capable of standing for long hours.
- Ability to read, write and speak English language.
- Must be will to cover shifts when needed.
- Must be willing to work evenings, weekends, and holidays as needed.
- Must pass background check.
Disclaimer:
The list of Requirements, Duties and Responsibilities is illustrative but not exhaustive. Management reserves the right to revise the job description and to require that other tasks be performed when the circumstances of the job change without notice.
Brand: Residence Inn
Address: 501 Liberty Plaza Wilkes Barre, PA - 18702
Property Description: Residence Inn - Wilkes Barre, PA
Property Number: FHP
