What are the responsibilities and job description for the Call Center Manager & Sales Leader Wanted position at Residential HVAC Sales, Replacement & Service Company?
Benefits :
Bonus based on performance
Competitive salary
Dental insurance
Employee discounts
Flexible schedule
Health insurance
Paid time off
Job Summary : We’re seeking a dynamic Call Center Sales Leader to take charge of our call center operations and drive exceptional results. This role is perfect for someone passionate about building and leading outbound calling sales teams while delivering outstanding customer experiences in the home services industry. You’ll be instrumental in hiring and training talent, fostering a culture of high performance, and achieving company sales targets through innovative strategies and rigorous execution.
Benefits / Perks :
Competitive Compensation
Paid Time Off
Career Growth Opportunities
Responsibilities :
Recruit, train, and inspire a team of call center representatives to excel in customer service and outbound sales performance.
Lead call center operations with a focus on improving telephone sales techniques and developing high-performing outbound teams.
Set and exceed ambitious sales and customer service goals, tracking performance through key performance indicators (KPIs).
Develop and execute training programs to enhance sales skills, customer engagement, and team motivation.
Implement policies and procedures designed to maximize efficiency, productivity, and revenue generation.
Deliver detailed performance reports, analyze trends, and present actionable insights to upper management.
Foster a results-driven, team-oriented culture that prioritizes both employee growth and customer satisfaction.
Qualifications :
Proven experience leading and growing outbound call center sales teams, with a track record of driving results.
Strong leadership skills with a focus on coaching, mentoring, and team development.
Familiarity with customer service metrics, KPIs, and sales analytics in a call center environment.
Strategic thinking with the ability to create and implement effective sales and training programs.
Proficiency in Microsoft Office and call center software; experience with CRM platforms is a plus.
Exceptional communication skills—verbal, written, and interpersonal.
Why Join Us? This is an exciting opportunity to take your leadership skills to the next level while shaping the future of our call center operations. Be part of a team that values innovation, rewards high performance, and is committed to growing in the home services industry.
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