What are the responsibilities and job description for the Emergency Response Team Lead position at Resiliency LLC?
About Us
At Resiliency LLC, we pride ourselves on delivering exceptional customer service and support. Our team is dedicated to helping customers achieve their goals through our emergency response services.
Salary and Benefits
The compensation package for this role includes a competitive salary based on experience, with a target annual bonus of 25%. In addition to a generous salary, our employee-partners enjoy a range of benefits, including comprehensive medical, dental, and vision coverage, featuring employee health care premiums that are 30% lower than the national average for our industry.
Job Responsibilities
We are seeking a Fire Service Manager to lead our emergency response team. The successful candidate will be responsible for managing the overall performance of the team, providing leadership, and fostering a safe working environment. Key responsibilities include:
- Hiring and performance management of team members
- Managing the overall performance of the team
- Providing leadership and guidance to direct reports
- Successful resolution of customer-related issues
- Training team members on effective sales techniques
- Performing goodwill activities at customer sites while maintaining high levels of customer satisfaction
- Achieving sales, profit, inventory, and payroll goals
- Managing a budget and dealing with operational issues that affect service
Requirements
To be successful in this role, candidates must have:
- Valid driver's license
- Bachelor's degree
- 3 years of fire background experience
- Stable job history
Why Join Us?
At Resiliency LLC, we offer a dynamic and supportive work environment. Our employee-partners enjoy a range of benefits, including career advancement opportunities, paid time off, and holidays. If you are passionate about emergency response and customer service, we encourage you to apply.
