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Fire Service Operations Director

Resiliency LLC
Plainville, CT Full Time
POSTED ON 4/1/2025
AVAILABLE BEFORE 5/1/2025

Company Overview


We are Resiliency LLC, a leading provider of emergency response services. Our team is dedicated to delivering exceptional customer service and support.


Salary


The compensation package for this role includes a competitive salary based on experience, with a target annual bonus of 25%. The exact figure will be determined based on individual performance and location.


Job Description


We are seeking a Fire Service Manager to lead our emergency response team. The successful candidate will be responsible for managing the overall performance of the team, providing leadership, and fostering a safe working environment.


Responsibilities



  • Hiring and performance management of team members

  • Managing the overall performance of the team

  • Providing leadership and guidance to direct reports

  • Successful resolution of customer-related issues

  • Training team members on effective sales techniques

  • Performing goodwill activities at customer sites while maintaining high levels of customer satisfaction

  • Achieving sales, profit, inventory, and payroll goals

  • Managing a budget and dealing with operational issues that affect service


Required Skills and Qualifications



  • Valid driver's license

  • Bachelor's degree

  • 3 years of fire background experience

  • Stable job history


Benefits


Our employee-partners enjoy a range of benefits, including comprehensive medical, dental, and vision coverage, featuring employee health care premiums that are 30% lower than the national average for our industry. We also offer:



  • Competitive pay

  • 401(k)/Profit Sharing/Employee Stock Ownership Program

  • Disability and Life Insurance Packages

  • Paid Time Off and Holidays

  • Career Advancement Opportunities


Others


This role requires a strong leader who can motivate and inspire the team to deliver exceptional results. If you have a passion for emergency response and customer service, we encourage you to apply.

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