Director of Home Entertainment Quality Control

Company Description

Resillion is a strategic partner for quality assurance. We offer worldwide services on the field of quality technology, testing, conformity, interoperability and assurance, from initiation to launch - for the software system, cybersecurity, the device, digital products and media content. With a passion for quality, Resillion provides end-to-end solutions to support customers in their strategic digital initiatives and offers a holistic approach for both software and hardware. Via our office in Europe, the United Kingdom, the USA, India and China, we bring together more than 500 experts who are committed to success. We combine the best human and artificial intelligence (AI) on advanced solutions for quality technology in the liver. Resillion offers deep sector knowledge and works together with the world's leading companies in telecom, media, energy & utilities, health care, finance and consumer electronics. www.resillion.com

Job Description

• Lead and manage the Home Entertainment QC department, including staffing, training, scheduling, and performance oversight of QC Operators.
• Review incoming orders to ensure all required assets and instructions are complete and accurate before scheduling work.
• Assign and delegate tasks to ensure all QC projects are completed on time and meet required specifications.
• Maintain departmental shift schedules and resource planning to ensure consistent coverage.
• Ensure content adheres to client specifications, industry standards, and internal quality benchmarks.
• Serve as the primary point of contact for internal teams (Client Services, Operations) and external clients regarding project status and technical inquiries.
• Troubleshoot and respond to client issues in a timely and professional manner while cultivating the business relationship.
• Identify and pursue new Home Entertainment business opportunities in conjunction with senior management.
• Ensure all contractual client KPIs are met and deliver regular metrics reports to both clients and senior management as required.
• Develop, implement, and maintain departmental Standard Operating Procedures (SOPs), test scripts, process checklists, and best practices.
• Create and execute training programs to enhance team skills and keep staff current with evolving industry workflows.
• Approve employee timecards and PTO requests.
• Oversee functionality of Home Entertainment QC equipment (including regular updates to disc player firmware) and software systems; escalate technical issues to Engineering, IT, or appropriate support teams.
• Stay current on all trends in Home Entertainment, including physical media and EST by monitoring relevant forums and industry websites.
• Collaborate with Engineering, IT, and DevOps to optimize workflows and maintain reliable system performance.
• Identify and implement process improvements to enhance quality, efficiency, and scalability.
• Escalate complex technical or staffing issues to senior management when appropriate.
• Perform other related duties as assigned.
  
  

Qualifications

• Minimum 10 years of leadership experience in home entertainment quality control within a professional post-production environment.
• Strong attention to detail, organizational skills, and time management.
• Extensive proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and familiarity with database systems like FileMaker.
• Proven ability to lead, motivate, and develop a high-performing team.
• Excellent written and verbal communication skills; comfortable interfacing with clients and all levels of staff.
• In-depth knowledge of physical media formats, including DVD, Blu-ray, UHD Blu-ray, etc.
• In-depth knowledge of media file formats and codecs, including Apple ProRes, H.264, MPEG-2, MPEG-4, etc.
• Experience working in both Windows and macOS environments.
• Authorization to work in the United States without restriction or sponsorship.
  
  

Additional Information

Location: Burbank, California

Employment Type: Full-Time, On-Site

Schedule: Monday - Friday (9:00 – 06:00pm)

Salary: 75,000-85,000 Annual