What are the responsibilities and job description for the CUSTOMER SERVICE position at Resintech Inc?
JOB DESCRIPTION: The Customer Service Representative is the customer advocate within the company, serving customers by providing basic product/order information and acceptance, quotations in conjunction with sales, resolving product and service problems, dealing with internal departments to assist the customer
Primary Responsibility
- Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly.
- Efficiently gather customer information, access, and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions.
- Provide quality service and support in a variety of areas.
- Handles issues in the best interest of both customer and company.
- Accurately enter customer orders
- Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience.
- Responsible for compiling and generating reports as they relate to customer service surveys.
Secondary Responsibility
- Assist salesman, managers, and coworkers with customer related inquiries.
- Organize and file all customer related documents.
- All other duties as assigned.
Qualifications and Education Requirements
- High School diploma or equivalent
- Minimum of 1-year relevant work experience
- Excellent oral and written communication skills
- Must have strong work ethics, be well organized and self-starter.
- Detail oriented, professional attitude, reliable
- Excellent computer skills including proficiency in Excel and Word. MAS 90/Sage 100 experience is a plus.
work environment
- Office setting; production and warehouse interaction
