Phone Representative

*This position is scheduled Monday-Friday 3pm-12am. Please only apply if you are okay working this time period.

Company Description

ResNexus is the #1 software provider and innovation leader for bed and breakfasts, campgrounds, hotels, Airbnb's and vacation rentals in the United States. We help owners, innkeepers and general managers operate their hotels, inns and bed and breakfasts more efficiently. See ResNexus.com for more information about our products and services.

ResNexus is a family owned business with around 80 employees. The owners love what they do, are in their 40s and--unlike most tech companies-- are not looking to sell. If you are looking for a permanent home that happens to be your career, ResNexus might be the place for you!

Job Description

This position involves setup, training and the support of our software. The number one focus is to build, maintain and strengthen relationships with ResNexus clients.

Innkeepers and RV Park managers are interesting and fun people to work with! You will form lasting and meaningful relationships with them. They inquire with questions about our software and services. You will assist our clients and help them maximize their business operations using our products. This is not a sales position, rather a position providing excellent customer support for our existing clients.

Requirements:

• Full time and willing to be a team player by working at work, not at home.
• Previous customer building relationship experience.
• Proficient with computers (Word, Internet, email, etc.). 40 WPM minimum.
• Excellent verbal and written communication skills; You will spend most of your day on the phone or replying to emails.
• Well organized and able to multitask; Servicing hundreds of accounts is often a juggling act from answering the phones and emails to scheduling training times. Multitasking and strong organizational skills are essential.
• Able to work well under pressure; With high call volumes and the occasional upset clients, you must be able to reduce tension and solve problems.
• Must be prepared to work in a professional office setting, dressed in business professional attire.
• Available to work on site in Salem, Utah

Education:

• High school diploma or equivalent - Required
• A four-year degree is a plus.

Unique ResNexus Perks

• Medical Insurance with 100% employer paid premiums (single or family coverage)
• Dental Insurance with 100% employer paid premiums (single or family coverage)
• 20-minute paid walk break
• Onsite massage therapist
• Fun company activities!

Other Benefits:

• Vision insurance
• Life insurance and short term disability insurance
• 401(k) match up to 4%
• Supplemental Insurance: Accident, Hospital Indemnity and Critical Illness
• Paid Time Off
• Holiday Pay

Job Type: Full-time

Pay: $40,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Evening shift

Education:

• High school or equivalent (Preferred)

Experience:

• phone support: 1 year (Preferred)

Ability to Commute:

• Salem, UT (Required)

Work Location: In person

Salary : $40,000 - $50,000